Main Duties and Responsibilities
1. Overall
Support the firm in its intention to continually grow and develop the practice in all areas.
Strive to provide excellence of service to all clients.
Take a pro-active approach to the work carried out for clients.
Be alert to any problems being experienced by clients and react positively to these.
Take responsibility for noticing client care problems and for solving these.
Work towards clear objectives that support fee earners in the twin aims of generating and delivering client work.
Take part constructively in the performance review process and undertake agreed training and development activities.
Adhere to office and compliance procedures including health and safety.
2. Daily Duties
Opening incoming mail and scanning to staff
Collection and preparation of outgoing mail
Providing advice to staff members on the most appropriate method of mail delivery including organising couriers and doing hand deliveries
Scanning and copying documents in accordance with the instructions provided
Distribution and tracking of unreferenced mail
Creating new client paper files
Data input in relation to the processing of closed files prior to sending to and uplifting the physical files from off-site storage
Data input in relation to the processing of client documents prior to sending to and uplifting the physical documents from off-site storage
General maintenance of all MDFs including paper refills, IT support and supply orders
Updating of library materials
Other ad hoc duties as required, including going to the Bank and Post Office and local hand deliveries
Providing reception cover when required
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.