Office Assistant

Who we are

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Who we are looking for

We are seeking a passionate and enthusiastic Office Assistant to join our team in our Edinburgh office.

As our Office Assistant, you will be focused on providing exceptional support to our Office Manager, ensuring smooth operations within our contact centre . You will have a strong attention to detail, excellent organisational skills, and the ability to multitask effectively. Building strong relationships with colleagues and stakeholders will be essential, as well as being able to quickly adapt to changing priorities and problem-solving as needed. Your dedication to delivering high-quality work and maintaining a professional demeanour will shine through in all your interactions, contributing to a warm and positive office atmosphere.

What you will get in return

Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:

• 32 days annual leave
• Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
• Employee well-being program, Employee Assistance Program and enhanced sick pay
• Annual travel points which can be redeemed at Trip.com towards your next adventure
• Enhanced family policies (maternity/paternity/adoption)
• Life and health insurance
• Discounted parking pass at Fountain Park
• Birthday cake on your birthday
• Free on-site gym
• Frequent employee engagement events
• Refer a friend bonus scheme

Alongside our excellent benefits package we are committed to investing in your learning and development to support you building a career at Trip.com.

Working hours- Your hours of work per week will be 37.5 hours with one unpaid lunch hour, Monday through Friday, between 8.30am to 6.00pm.

Location - Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh.

Salary - £24,000 per annum- willing to negotiate dependent on experience

What you’ll be doing

• General facility co-ordination & office housekeeping
• Weekly/monthly compliance checks, testing and accurate record keeping
• Reporting reactive maintenance works where necessary
• Reception duties
• Ad hoc duties, including but not limited to responding and helping staff with equipment/liaising with departments to resolve any issues that may arise
• Stock-taking
• Co-ordination of any office moves and liaising between support functions where required

What you’ll need

• Ability to communicate in a professional manner
• Previous administration experience including invoice processing
• Excellent communication skills both verbally and written
• Previous experience dealing with customer queries
• Good knowledge of Microsoft Office suite
• Proficient typing abilities
• Ability to remain calm and logical in challenging situations
• Excellent problem solving skills
• Enthusiastic approach with the desire to hit your goals and passionate about continuous development

Desired but not essential

• Previous contact centre experience
• Previous experience working in a customer advisor/helpdesk/facilities role is desirable
• Travel & Tourism industry experience

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports personal growth and career development. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by taking the first steps in to your career with us!

Be Aware of Recruitment Fraud

Please be vigilant as we have noticed fraudulent entities posing as Trip.com Group or our associates, contacting applicants with fake job offers. Remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately to careers@trip.com.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider? https://www.youtube.com/watch?v=w4D31J3atps

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!