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Form of work
SalaryWE ARE HIRING for FRONT Office Team Members.
Be part of our fun Group Interview process and secure a full-time role(only) on the day.
All successful applicants MUST be able to start two weeks of extensive training at our ILH DNA Academy. Starting 15th January 2024 until 26th January 2024 Mandatory Foundation Course.
Full Time Front Office: Salary is from 22,568 to 24,148 GBP per annum plus Benefits.
- Night Receptionists and Day Receptionists (40 hours a week, 5 days/night of 7 days)
Imperial London Hotels has been running hotels in Central London for over 200 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2025.
We don't want you to work for us, we want you to work with us and be part of our ILH Family & Community.
What you will be doing
As a Front of House Team Member for Imperial London Hotels, you are a key part of our guests' experience and their first impression of visiting our hotels. You make it your mission to ensure you and your team deliver an exceptional journey from check-in to check-out.
With your warm and friendly interaction, you have the ability to anticipate individual guests needs, seeking out opportunities to go the extra mile to wow our guests and give them the attention that they deserve.
An ambassador for our Imperial London Family Hotels, you take pride in terms of your own personal appearance and ensure the reception and adjoining areas represent a great welcoming environment. You will help our guests with your expert knowledge of the hotel services and that of the local area and surroundings.
What we would like from you
- Be able to attend two week of Intensive Foundation Front Office training from 15th January 2024 until 26th January 2024.
- Must be flexible to be able to work during weekends and bank holidays.
- Previous experience gained in a customer-facing role or similar position would be beneficial.
- Proof of having been gainfully employed for at least 1 year.
- You will have a good level of spoken and written English. If you speak other languages, this would be advantageous.
- Confident and engaging personality with the ability to build rapport quickly.
- You will have the ability to effectively problem solve and find a resolution to our guests' satisfaction.
- Rights to work in the UK with your ID/Passport and share code.
Benefits
- Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days.
- Free Meals on Duty and Uniforms
- Workplace pension scheme
- 300 Refer a Friend Scheme
- Opportunity to explore other roles within ILH Group after 1 year of service.
- 50% discount to friends and family in our hotels (excluding Morton Hotel)
- Interest-free season ticket loan (after probation)
- Training and development through our ILH Group Academy
- Employee recognition awards, Christmas Party and other social events.
- Local discounts at Gym, Dry Cleaners, and Restaurant outlets
- Reward and recognition schemes
- e-points to be used across several high street brands and online retailers.
- Supported by Hospitality Action
