Front Office Supervisor

FRONT OFFICE SUPERVISOR

HIlton Garden Inn

Lancashire Cricket Club

The Role

Provide leadership & guidance as the Front Office Supervisor and ensure consistent quality of customer service is provided to all guests in accordance with company standards.

Support the Front Office Manager to ensure that the Front Office team are prepared and well-informed to deliver the Guests an exceptional experience from check-in through to check-out.  Act as Duty Manager in the absence of Hotel Senior Management.

Please take a look at the full job description and, if you have the experience and skills required, please submit your CV along with any other required or relevant documentation.

Knowledge / Experience / Skills Needed

(the expertise needed to perform the job to the required standard)

• Previous experience of supervising a Front Office team within a 4-star branded hotel.
• Knowledge of hotel property management systems
• Previous experience of Front Office Management Systems
• Good organization and administration skills
• High level of IT skill
• Ability to work under pressure.
• Commitment to delivering a high level of customer service.
• Positive attitude and exceptional communication skills
• Accountable and resilient
• Ability to manage and motivate a team.
• Confident telephone manner
• Excellent grooming standards

Specific Tasks and Responsibilities

• Assist the Front Office Manager with the Front Office operations to include but not limited to:
  •  guest service and registratin (check-in & check-out)
  • rom inventory and availability
  • guest service standards and initiatives
  • prduct quality
  • marketing initiatives
  • systems use and management.
  • department management
  • plicy and procedure implementation and enforcement
  • meeting participatin and facilitation
• Manage the front desk operations by completing checklist of important daily tasks.
• Seek guest feedback and evaluate and address issues and make improvements accordingly.
• Ensure compliance with company Brand standards.
• Meet and greet guests and respond to guest enquiries, requests or issues in a friendly, efficient and timely manner.
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
• Ensure all team members have current knowledge of hotel products, services, facilities, events, pricing and policies and also knowledge of the local area and events.
• Complete audit procedures as required.
• Assist with the recruitment and training of new team members.
• Monitor all CCTV, FLS panels for the hotel & stadium and liaise with on-site Security, Fire Team, Emergency Services
• Deal with any car parking issues and barriers

We look forward to hearing from you if you have skills that support our future vision. Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity.

It is a priority for Lancashire Cricket to ensure our Club appropriately reflects the wider communities across the North West and as we strive to meet Sport England Guidance in this regard, we would welcome applications from individuals with the appropriate skills and experience that can also enhance our current diversity mix at the Club. 

We welcome applications from all ages and backgrounds and are looking for candidates who can contribute diversity of representation and thinking to Lancashire Cricket. Please also be aware, all of our roles are subject to reference checks from previous employers.

Lancashire Cricket Club and the Hilton Garden Inn are committed to safeguarding children and adults at risk. As part of that commitment, this post requires a DBS (Disclosure and Barring Service) check at the appropriate level. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided.

Lancashire Cricket Club and the Hilton Garden Inn are committed to safeguarding children and adults at risk. Due to this post being in regulated activity, the potential employee will be required to undertake a Disclosure and Barring Service check at the appropriate level. It is a criminal offence for a barredperson to attempt to engage with vulnerable groups. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided.