Functional Test Analyst - Telephony

Functional Test Analyst

6 months

Newcastle/ Hybrid - Frequent out of hours work up to two weekday evenings per week / Occasional weekend work also from the Newcastle site

£420 per day inside IR35

SC clearance preferred but can be applied for in role

What you'll be doing - your accountabilities:

• Accountable for own work and able to lead small to medium test projects with minimal support.
• Create quality testing documentation (plans, reports and scripts), in line with the test strategy.
• Develop plans to define the depth of testing required, data sources and key deliverables.
• Identify and analyse defects or issues to understand impacts, reporting on and discussing findings to enable mitigation or resolution.
• Apply best practice ISTQB techniques, using expertise to tailor the test approach depending on the needs of the project.
• Manage multiple deliveries simultaneously, whilst ensuring the integrity of the test and Validation role is maintained.
• Report and communicate progress internally and may require some engagement with the customer.
• Actively support wider team initiatives such as CI and Your Say

The skills you'll need to succeed:

• Strong understanding of Test and Validation processes and procedures (ISTQB qualified or will attain within 12 months)
• Thorough understanding on ITIL framework (qualified or will attain ITIL4 Foundation within 12 months)
• Already cleared to SC level or willing to undergo UK security clearance - SC level - must have been resident in the UK for 5 years.
• Able to drive improvements to the Test and Validation process and be responsible for maintaining the continual improvement ethos.
• Able to quality assurance and static test inputs. Comfortable owning and leading on management of technical stakeholders to drive for quality in test inputs.
• Able to demonstrate a Good knowledge of Functional and Non-Functional testing of contact centre solutions.

Experience you'd be expected to have:

• Significant experience of working in a testing environment using the ITIL framework - MANADTORY
• Significant exposure to and experience of functional and non-Functional Testing of contact centre solutions - MANADTORY
• Significant experience of leading testing projects and comfortable as the sole tester on a project. - MANADTORY
• C#/API coding experience - PREFERRED

If you meet the above requirements, please apply for the vacancy to be contacted by an Experis Consultant. If you haven't been contacted within 2 weeks of application, please consider the vacancy closed.