Address
Form of work
Salary Example Recruitment Group have a fantastic opportunity for a Gas Planner working on permanent hybrid basis with one day in the office after training.
You will be working on a revolutionary project within the domestic sector that spans across both the social housing sector.
Main Responsibilities:
Be the main point of contact for tenants and develop positive relationships with tenants to ensure customer satisfaction. Help plan and deliver literature and information to residents to encourage uptake. Ensure disruption to the residents is kept to a minimum and that they are satisfied with the works carried out. Working on the project specific CRM system. Oversee the complaints procedure ensuring complaints are dealt with quickly and effectively. Working with project management team and installation team to keep tenants fully informed. Liaise and support tenants throughout surveys and installs. Identify any special needs or circumstances of individual residents and support where necessary Liaise with both the project management team and residents to book surveys and installations. Maintain accurate records in line with company procedures ensuring compliance with GDPR. Attend resident and communication events, open days, meetings and conferences. Meet with subcontracted and direct labour teams. Pre entry visits and surveys to ensure appointments convert to installations, maximising the efficiency of the installation team. Involved in the efficient management of H&S and Quality Assurance Systems. Manage & prioritise projects according to tight timelines and ensure deadlines are achieved. Essential Skills:
Previous experience of providing high level customer service to members of the public. At least 1 year customer service experience. Ability to interact sensitively with others. Using computers and computer systems to enter data, or process information. Effective complaints handling skills. Pro-active, self-motivated and knows when to seek guidance. Ability to work alone and as part of a team to achieve common objectives A full driving licence and transport is essential. clean DBS
