Address
Form of work
SalaryJob: Store Crew
Location: Gatwick Airport North & South terminals (Dual-site)
Job Type: Permanent, Part-time (various contracts available- Shifts will be based on the store operating hours of 4am-9pm)
Who are we?
For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers lives through the clothes we make, the things we do and the values we have. We are Made for Life.
Equality and inclusion isn't an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our work places.
Role Overview
You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely attentive and interested in our customers needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.
Role Responsibilities
To both greet and thank customers along with wishing them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with us
Provide exceptional service at all times utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales
Efficient and attentive service at the tills - processing sales, orders and refunds
Processing deliveries and helping to get all of the replenishment and new stock onto the shop floor
General housekeeping and tidying of the shop floor and back of house
Keeping up to date with company activity and promotions
Supporting floor moves, sale set ups and launches
To abide by all FatFace policies and procedures
Ensure GDPR procedures are adhered to at all times
Competencies
To deliver excellent customer service standards focussing on customer needs and satisfaction
Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do
Align self to companies social and environmental mission and champion any actions that you can directly impact at all times
Proactively provide a personal, genuine and authentic approach
Acting with integrity, demonstrates a passion for, interest in and understanding of others
Values and respects the team at all levels, getting on well with everyone around you
Play an active and positive part in the team by embracing every opportunity to be a part of what's going on
Ability to enhance relationships with appropriate use of humour and tailoring your approach for each individual interaction
Proactively offer customer alternative ways to buy across our whole multichannel proposition
Proactively deliver on all operational standards to maintain expected requirements across all core components including handling deliveries, VM, health and safety, general housekeeping and stock replenishment
Experience
Experience in a customer service environment is desirable but not essential
Excellent interpersonal and communication skills
Positive can-do attitude
Ability to work productively in a high-pressure environment
Confidence in taking the initiative and working under own direction at times
Team player
Great time management
Benefits of working with us
25 days holiday plus bank holidays
Generous monthly discount allowance
Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts e.c.t)
THRIVE - Our learning management system- access from day one with 1000's of pieces of learning
Dental Insurance (employee funded)
Pension scheme
EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support
Sick pay allowances
Sabbatical leave in line with service
Enhanced Family Friendly polices i.e. Maternity Leave
Refer a friend scheme
If this sounds like the opportunity for you then apply today!
