General Manager

We have an exciting opportunity for a General Manager to oversea all aspects of management across the Let’s Go Hydro Resort, including our Aqua Park, Open Water Swimming, Cable Park, Summer Scheme, Events & Group Bookings, and our Accommodation & Spa offering.

Role: General Manager

Contract: Permanent

Hours of Work: working 5 days out of 7, including weekends

Location: Let’s Go Hydro, Belfast International Watersports, Knockbracken Reservoir, 1 Mealough Road, Carryduff

Salary: £45,000 - £50,000 per annum

What we are offering

• Opportunity to work in an exciting fast paced growing business
• Great culture with staff fun days
• Free car parking on site
• Staff discount
• Opportunities to progress within the company

To be considered for this role you will have previous recent managerial experience preferably leading operational teams, in a leisure, hospitality or outdoor activities environment. You will have extensive proven experience delivering excellent customer services across all departments. The hours will vary during the season and will include day, evening and weekends.

What you’ll do

You will have overall responsibility for the daily operational needs of Belfast International Watersports Ltd including:

• Ensure each department delivers a consistently high standard of customer service.
• Work alongside department managers to ensure the smooth running of the day to day operations.
• Responsible for the pricing structure for the services and activities provided, ensuring they remain competitive yet profitable.
• Manage effective cost controls in all areas.
• Oversee the rotas, schedules and daily tasks of each department within the business.
• Responsible for staffing within the business and where necessary increase or decrease headcount in line with seasonal operational needs of the business and wage budget.
• Report into CEO on business performance and decide upon budgets and forecasts.
• People management, training and development, sales, and administration.
• Train department managers on their roles and ensure each customer receives an exceptional standard of customer service.
• Communicate with all staff on a weekly basis, on achievements, targets, upcoming events and activities.
• Develop and implement policies and procedures, systems and documents, and ensure all staff are trained to a high standard and operate with a clear set of processes and procedures, with measures of quality and control.
• Carry out final checks on all Accommodation, ensuring checklists are completed and inventory is checked and address any issues with Accommodation Managers & Maintenance.
• Oversee Recruitment & Selection, Training and Induction, Performance Management, Capability, Discipline and Grievances.
• Work with the Marketing Manager to increase revenue and grow existing customer base by successfully promoting the range of services and activities available.
• Promote a culture of safety and compliance of the whole team and stomers, ensure all health and safety measures are inspected, measured and actioned appropriately.
• Carry out safety reviews, undertake and update risk assessments, ensure near misses and accident reports are completed, and investigations are carried out and recorded correctly.

This list is not exhaustive and will evolve and change depending on business needs

To be considered for this position applicants MUST be able to demonstrate the following skills and experiences:

• Minimum of 3 years' experience in a managerial role, leading operational teams, preferably in a leisure, hospitality or outdoor activities environment.
• Highly motivated, influential and a self-starter.
• Target driven; customer focused with excellent leadership skills.
• Recruitment, training and development and performance management of all staff.
• Previous experience in managing departmental budgets and reporting into senior management.
• Exceptional interpersonal skills with the ability to engage with internal team members as well as external organisations.
• The experience and knowledge to be able to challenge, change and promote internal procedures whilst maintaining a harmonious working environment.
• Excellent communication skills both verbal and written.
• Experiences delivering outstanding customer service, including dealing with difficult situations.
• Experience managing health and safety, and compliance, with proficient knowledge of legislation.
• Proficient IT skills with experience of using Microsoft packages.
• Full clean driving licence and access to a vehicle.
• Flexibility to work days, evenings and weekends.
• Legally eligible to work within the UK.

To Apply: Please send a copy of your CV and Cover Letter to claire.barnes@letsgohydro.com outlining how you meet the criteria

Good Luck with your application!

Job Types: Full-time, Permanent

Pay: £45,000.00-£50,000.00 per year

Benefits:

• Casual dress
• Company events
• Free flu jabs
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Belfast: reliably commute or plan to relocate before starting work (required)

Experience:

• Management: 2 years (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 03/05/2024
Expected start date: 10/05/2024