General Manager

The Role - General Manager

This luxury business services company is looking for a talented and professional General Manager to join their team. This is a great opportunity to join a highly successful company during an exciting period of growth. This is a permanent role working Mondays through Fridays between 8am to 5pm or 9am to 6pm.

What’s in it for you as General Manager?

• Great pay and benefits
• An opportunity to work for a successful and growing company
• Fantastic training and ac hance to work for a company who will support your development
• A luxury 5* working environment
• Genuine career progression potential

What will you be doing as General Manager?

• Strive to achieve a comprehensive understanding of customers’ business needs and requirements
• Ensure the smooth running of the building/s - offering exceptional customer service to ensure clients’ needs are taken care of, overseeing maintenance and repair issues, staff management
• Work with sales and marketing team to ensure vacant space in the building is filled as quickly as possible
• Responsibility for tours of the building to prospective clients Maintain a strong focus on P&L and cost control, while ensuring 5* customer service is upheld at all times
• Responsibility for P&L reporting, revenue generation reporting, etc
• Oversee customer contract renewals - lead negotiations with customers, seek to retain customers wherever possible, and report on profitability of contract renewals
• Ensure the on-site team are trained in all products, IT/telephony, the renewal process, and customer information
• Manage the performance of the on-site team, holding regular reviews and 1-2-1s

What experience are we looking for in a General Manager?

• General Management experience in a commercial building - such as an office, hotel, gyM/Fitness centre, events space, etc.
• Experience working in a commercial, B2B, customer-facing environment with a strong emphasis on 5* customer service
• Experience in team management and related general HR knowledge Experience in P&L responsibility, including P&L reporting
• A passion for delivering 5* customer service Negotiation skills, able to negotiate with diplomacy and tact
• Excellent communication skills, good organisation and planning skills

Personal attributes required as a General Manager:

• A positive, friendly professional personality, able to motivate others
• Confident dealing with a range of people, from visitors to senior business management
• Strong commercial acumen with financial and budgetary business awareness
• Skilled at multi-tasking and handing conflicting priorities
• Good negotiation skills, able to show tact and diplomacy
• A passion for 5* customer service
• A self-motivated problem solver
• Able to manage others

If you have the right experience and you are looking forward to commencing a promising and exciting opportunity, send us your CV today!