Address
Form of work
SalaryDelivery of safe, high quality Patient Care In partnership with the clinical team, the General Manager will: Create an environment within the directorate that makes care, safety and patient satisfaction everyones first concern. There will be an emphasis on learning from the results of patient feedback and risk management systems to drive continuous service improvement and the reduction of risk. Ensure that high quality clinical services are delivered in line with the Trusts Quality Strategy and available financial resources. Be proactive and innovative in leading the development and implementation of the Directorate Patient/Parent Involvement strategy, ensuring there are mechanisms to seek feedback to help improve/develop services. The post-holder will listen and take action to address concernsidentified through a range of tools including the annual patient survey, real time patient feedback systems, PALs and formal complaints, providing regular feedback to patients, parents and staff on action taken with training and support for staff where appropriate. Governance In partnership with Clinical Director and Deputy Director of Nursing the General Manager will: Actively involve and lead directorate staff in the delivery of Clinical Governance, in accordance with Trust systems, processes and priorities. General Managers are expected to participate and lead service reviews (where appropriate) to ensure that care is delivered in line with best practice and actions are taken to ensure any system failures are addressed. The General Manager, Deputy Director of Nursing and Clinical Director will work together to organise Directorate clinical governance half days and governance policy boards to ensure the monitoring of trends, dissemination of best practice and learning throughout the Directorate. Establish, maintain and oversee a system of internal control within the directorate that supports an integrated approach to governance. This will include responsibility for mitigating risks identified in the Assurance Framework, the Risk Register, the Incident Review Register, the annual directorate comprehensive risk assessment and any ad-hoc risk assessments. It will also include ensuring a comprehensive and robust mechanism across the Directorate for reporting on and learning from incidents and complaints that promotes a culture of openness and honesty. Ensure that directorate responsibilities with respect to external assessments e.g. Risk Management and the Care Quality Commissions Standards are fulfilled. Operational planning and delivery The General Manager will: Be responsible for the operational delivery of all services within their portfolio. These services may be across sites within the Trust, and may also be across sites that are external to the Trust. Work closely with internal teams to devise systems proactively to manage service demands and ensure that these are fully implemented. Assist the Clinical Directors in chairing Directorate meetings and chair other relevant meetings. Initiate and oversee regular reviews of services, and ensure new developments are appropriately resourced through the business planning process. Monitor activity in relation to agreed activity plans and national access targets, and implement immediate corrective action in relation to any significant underperformance/ overperformance. Respond at a senior level and in a timely fashion to frequent and unpredictable day-to-day operational issues as required. Liaise directly with patients and staff to resolve urgent concerns, including resolving stressful or distressing situations. Please see attached job description and person specification to this advert for further details.
