Generic Worker

Job Advert

Maninplace has been responding and supporting people who present as homeless or rough living in Telford for over 16 years. Our staffing team is committed to providing a safe environment that enables customers to develop their confidence, self-esteem and to help them reach their full potential.

As a “Generic Worker” you will be part of a dedicated team ensuring we provide a high-quality service that reduces the risk of a return to homelessness or rough living for all who seek our assistance.

Maninplace operates 24/7, 365 days a year. This role will be helping cover all areas off need, inclusive of the weekend, days, evenings, and night shifts to cover planned and unplanned staff absences. You will be additional assistance to our staff who work out of normal office hours, this ensures Maninplace customers get additional support where staffing and services are working to a minimal capacity. You will need to be flexible and resilient to be able to respond to whatever needs are presented as and when they arise.

Every aspect of the role will maintain a person-centred approach that supports all customers. Your tenacious and resilient nature will ensure every task is completed to a high standard and will promote the well-being and confidence of customers accommodated within Maninplace Accommodation.

Hours of work

• Zero hour contract
• Days, Evenings, Overnight and Weekend shifts available as need arise to cover planned and unplanned staff absences and where dual staff working is applicable.
• Maninplace operates 365 days a year, therefore shifts will include working over the Festive periods.

Salary

• £11.22 per hour.
• Pro-rata annual leave entitlement.
• 1 day recognition after 1 year of service.
• Access to the work-based pension scheme with company contributions added after successful 3-month probationary period.
• Mileage allowance of 45p per mile for in work travel.
• Access to wellbeing and trauma services.
• Organisation rebate for signing up to DBS update service.

Qualification & experience

• Qualifications in Maths and English at level GCSE and above, must be computer literate and have experience of working with Microsoft Word, Excel and Outlook.
• Experience in support work, housing and the homelessness sector would be advantageous but not essential as training will be provided.
• Enhanced DBS Certificate is required for all applicants.

Responsible to

HR Lead

Location of work

Various Maninplace properties around Telford & Wrekin

Job Summary

To ensure all customers' applicable support needs are met when we have minimal staff on duty, out-of-hours. This role will cover planned and unplanned staff absences, also, to strengthen the staff presents at weekends and bank holidays.

Flexible approach to working is essential for this position as there will be a need for training in various areas of the services, all with the aim of bringing continuity of service delivery.

Each roles being covered by this post has its own job summary, which are available upon request. However, all roles include elements of cleaning, admin, phone calls and support, in order to maximise our ability to respond to those at the point of need effectively.

Duties & responsibilities

Daily activities.

Dependant on location and service area, duties and responsibilities are bespoke to each role being covered.

Abilities required

• Demonstrate the ability to work calmly and professionally when under pressure.
• Be motivated and of a confident nature.
• Be ultra- flexible in your work approach and your availability.
• Excellent organisational and communication skills.
• Have some basic DIY skills, i.e., preparation and painting abilities, and be able to construct flat packed furniture.
• Relate well to all sections of the community and be non-judgmental.
• Have an ability to approach things with a positive outlook. The objective is to find solutions, not to emphasis negatives.
• Be educated to GCSE Level standard.
• Be confident as a lone worker.
• Be Computer literate with experience of Microsoft Office software and good email communications skills.
• Can motivate others and negotiate positive outcomes when challenges arise.

Person specifications

Skills & Experience

Essential

• Be adaptable to change in situations.
• Have a knowledge of the borough of Telford and Wrekin.
• Able to work alone without direct supervision
• Able to use measured judgement and own initiative to deliver a high quality service.
• Able to follow organisational procedures.
• A mature and non-judgmental attitude, understand equality and diversity
• Able to negotiate and to communicate effectively, clearly, and concisely both verbally and in writing at all levels of the organisation and with external partners, customers and the general public
• Able to use Microsoft Office Excel, Word and Outlook.
• Weekend Working
• Have a proven track records of being self-motivated and flexible
• Understand the Health Fire & Safety challenges of residential buildings and government legislation
• To work effectively within the immediate and wider staff team.
• To be able to commute between Maninplace properties independently

Desirable

• Experience of basic DIY skills, i.e. preparation and painting, flat packed furniture construction.
• Experience of cleaning in a hotel or residential care setting
• Have a basic understanding of the complex issues likely to be presented by vulnerable people. These may include mental and physical ill health, challenging behaviour including sexualised behaviour, drug and alcohol abuse, anti-social behaviour and criminal offending
• Experience of using CCTV systems.
• Have access to a vehicle to use for business purposes.

PLEASE NOTE: This may close earlier that date stated.