Address
Form of work
SalaryBased in either Ringwood or London, my client is looking to recruit a German & English speaking Customer Service Trainer and Coach. The successful candidate must be fluent in both German and English.
The role is a hybrid position with offices in either London or Ringwood.
Main Duties
- To monitor performance and quality standard of all agents, ensuring all KPI’s are met.
- To be able to identify areas of concerns, conduct feedback sessions and set targets/expectations.
- To actively improve our training/coaching standards or identify new ways/approaches to training/coaching sessions.
- Handling the on boarding and development of any new joiners
- Develop and increase the knowledge of all agents by holding weekly/monthly best practice, soft skills workshops.
- Knowledge base/Training manual/Coaching manual management.
- To provide feedback and set performance and quality expectations in line with the agreed KPI’s.
- To work closely with the Team Leader to ensure client expectations are met.
- To present our clients in a professional manner at all times, whether in person, by phone or in writing.
- To continually look for ways to improve performance.
- To be well organised, professional and reliable.
- To work alongside the team by effectively working on contacts.
- To work flexibly between the hours of 8am and 8pm, Monday - Saturday.
- To demonstrate a willingness to learn and have fun at work!
Skills Requirements
- Must be fluent in German and English
- Training/coaching qualifications or equivalent.
- Excellent numeracy and literacy
- Excellent Customer Service skills
- Good analytical, decision making and problem solving abilities
- Excellent written and spoken communication skills, in both English and German.
- Track record in training/coaching.
Location: Ringwood or London - this is a hybrid role
Salary: £32,000 - £36,000 per annum + bonus
Hours: 40 hours over Monday to Saturday 8am to 8pm
