Address
Form of work
SalaryWe are currently looking for a German speaker to work in a multinational firm that offers database solutions for clients worldwide. You will be working alongside a dynamic and outgoing team in the London office where you would be responsible for customer service, client support, troubleshooting and maintaining client relationships.
Your responsibilities will include:
- Handling incoming calls, answering customer inquiries and troubleshooting problems
- Ensuring the accuracy of customer due diligence files during the client on-boarding process
- Providing product training to clients via phone and digital or face-to-face meetings
- Being responsible for account management and assisting with administrative tasks, including invoicing and collections
About you:
The ideal applicant will be a self-starter with strong problem-solving skills who speaks fluent German and has previous experience within a customer support role in a corporate setting. You will need to have excellent communication skills in both German and English to deliver first-class customer service and support to all executive levels of business. The role is well-suited to an accomplished client services professional who is confident on the phone and has experience dealing with compliance-related responsibilities. The role offers great progression to go further up the career ladder.
Profile:
- Required to be fluent in German to mother tongue standard, both written and spoken
- Fluency in English, both written and spoken
- Previous experience in a customer service or client services role
- Bachelor's degree or equivalent preferred
- Excellent verbal and written communication skills and good relationship-building skills
- Ability to stay calm under pressure and able to de-escalate calls
- Great attention to detail and strong analytical skills
- Excellent organisational skills and the ability to multitask
- IT proficient including strong MS Office skills, including advanced Excel skills
To apply, please send your CV in English and in Word format to Ismael.
language matters is acting as an employment agency in relation to this vacancy.
