German Speaking Account Manager

GERMAN SPEAKING CUSTOMER SERVICES

Long established market leader in their field who has put the borough of Wigan on the ap for their supply of products throughout Europe is on the lookout for a fluent German speaker.

25K-28k + ANNUAL BONUS

You will be working 830-430 Monday to Friday communicating with customers as well as internal staff in German by way of email phone call etc

Your areas of responsibility will include:

• Manage customer orders and queries in a timely manner
• Be the point of contact for European customers via phone, email & video conferencing
• Manage customer disputes through problem solving to swiftly resolve issues and minimize customer impact
• Liaise with warehouses and courier / delivery companies to ensure product delivery
• Driving key customer metrics to constantly improve performance profile

To be successful you will be fluent in German, both written and verbal. You will also have sufficient experience along with the role requirements above. You will also be competent in using Microsoft products, specifically MS Office and in using an ERP system.

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: One location

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