German Speaking Customer Support Advisor

A commercially minded, experienced & hands-on sales / customer focussed individual with passion to deliver an outstanding customer experience. hybrid oprion 2/3 days working from home per week once training has been completed

Must be german spaeking as you will be liasing with german clients 25k-30k

Monday- Friday 8.30-5pm with the possibility of some hybrid work

This role has responsibilities in various areas as follows:

• Process inbound Sales requests: New & Existing sellers contact via email, web & phone to request help selling their equipment. Progress inbound requests with support of the internal specialist valuation team & maintain communication with sellers.
• Coordinate collections with 3rd party logistics provider: Where appropriate, arrange collection of the stock from the seller and transport to our warehouse for processing.
• Coordinate customer collections: Where stock has been transferred for our warehouse liaise with Buyers to agree collection or delivery and coordinate with external logistics partner.

Responsibilities include:

• Day to day contact with regular Sellers, maintaining relationships with key stakeholders.
• Triage leads from new Seller enquiries, decline sales when stock value is below an economic threshold.
• Active sales progressed in a timely manner with new Vendor & sale entry paperwork completed.
• Maintain a sales pipeline of leads being progressed.
• Communicate with Sellers to confirm product information required to process sales, collating information of systems.
• Sellers approve stock valuation & any minimum reserve prices that must be achieved.
• Resolve customer queries in advance of collection and update vendors where specifically required.
• Identify customer packing requests and coordinate with Logistics provider.
• Monitor unsold stock, ensuring entry into future sales and liaise with Seller to agree adjustments to reserve prices.

Person Specification

• Ideal: Good knowledge of a broad range of medical equipment but not essential
• Strong personal drive with a hands-on, detail oriented, analytical approach.
• Commercially minded with proven sales experience
• Strong organisational & problem-solving skills
• Strong relationship management skills
• Experience working in an international environment

Skills/Qualifications/Experience

• Extensive sales admin experience
• Fluent German

Acorn by Synergie acts as an employment agency for permanent recruitment.