German Speaking Support Analyst

German Speaking Support Analyst

6 month initial contract

£185 pd inside IR35 via umbrella

Hybrid working - Edinburgh 2 days pw and remote 3 days pw

This role is a full time telephony based role operating in a hybrid model. The selection criteria below will be used as part of the evaluation process:

• Evidence of dealing with critical issues/complaints in a fair and objective manner. Demonstrates excellent Customer Service skills and must be confident collaborating closely with colleagues from across the business at all levels, as well as external vendors.
• Demonstrates excellent German listening, German written, German verbal communication skills and very good analytical problem solving skills. A very good understanding of IT Service Desk processes & procedures including critical metrics. Evidence of working in a high stress environment with minimal direction and prioritising technology accordingly
• A very good understanding of the Business Areas supported and associated critical systems in order to understand the impact of outages upon their service.
• A very good understanding of Exec & International IT Support Service processes and procedures. Must be fully aware of Key Performance Indicators and focus upon their attainment.
• Solid understanding of Microsoft Surface hardware, Office 365 (in German) and BYOD tools used within the EITSS.