Company

DCV TechnologiesSee more

addressAddressLuton, Devon
type Form of workFull Time
salary Salary40000.00 - 50000.00 GBP Annual + Hybrid + Excellent benefits
CategoryCustomer Service

Job description

GIS Analyst / Customer Support Manager

We have an exciting opportunity for an experienced GIS Analyst Team Lead to join us as the new Customer Support Manager ideally with a technology company background and proven experience with GIS systems to manage the Customer / user support team providing technical input to customer and user support activities through Helpdesk Management across a range of projects.

This role would suit a GIS Analyst with some form of Lead / management experience looking to advance their career and lead a team of 2 with opportunities to develop further.

The position is Hybrid with 1 day per week in the Luton Bedfordshire office.

Objective

Working as a Customer Support Manager you will interact with data experts across varied datasets, respond to customer and user queries received via the service helpdesk, ensuring information is shared to resolve queries effectively and in line with Service Level Agreements to provide a positive customer and user experience. In addition, you will be responsible for regular customer reporting, managing the Customer Support Team and supporting the Service and Project Managers.

Responsibilities / Duties

The specific tasks will include, but are not limited to:

  • Management, monitoring, coordination, and training of Customer Support Engineers
  • Maintaining customer and company standards through user- and customer-facing interactions
  • Helpdesk queue management and housekeeping activities
  • Monitoring the service helpdesk for incoming queries, routing them to second line support where needed
  • Responding to the users with appropriate information in a timely manner, in line with the agreed helpdesk procedures and relevant performance indicators
  • Maintaining documentation to reflect up-to-date practices
  • Representing the Customer Support team at customer meetings
  • Supporting the generation of monthly helpdesk performance reporting
  • Supporting the Service and Project managers with all helpdesk activities
  • Coordinating user queries into updates of user-focused documentation such as FAQs and help guides
  • Working with the wider team, supporting change requests and other development activities
  • Supporting bid activities

Qualifications / Experience

  • Relevant degree or experience in environmental data, remote sensing or software engineering
  • Experience of service helpdesks (Jira Service Management experience advantageous)
  • Experience of user communications
  • Experience working with downstream EO, GIS data and remotely sensed data products / services

Essential Skills

  • Technical understanding of EO and/or environmental data handling and GIS and their application in real-world environmental monitoring, management and planning, especially for central and local government users
  • Ability to interact with different groups of users and stakeholders
  • Good level of English
  • Excellent organisational and time management skills
  • Ability to prioritise and multi task across a wide range of activities
  • Ability to manage junior staff
  • Strong IT skills

Desirable Skills

  • Interest in, and enthusiasm for, meteorology, or climate monitoring and research, or EO science, data and applications

Qualities

  • Desire to be a team player capable of working with staff at all levels, alongside the ability to work independently
  • Ability to prioritise own workload and work to tight deadlines whilst managing others
  • Self-starter and effective time management
  • Flexible and willing to work on a range of activities to meet evolving business needs

Benefits

  • Competitive package covering salary, generous holiday allowance, training plan and more

Refer code: 2630732. DCV Technologies - The previous day - 2024-01-27 05:19

DCV Technologies

Luton, Devon
Popular Team Lead jobs in top cities
Jobs feed

Energy Procurement Manager

Envotalent

Sandhurst, Gloucestershire

£40,000 - £55,000/annum

Reception Teacher - ECT

Teach Now

Colindale, Greater London

£34,515 - £36,000/annum

SEN Teaching Assistant

Teach Plus

London, England

£90 - £110/day

Learning Support Assistant (KS1)

Veritas Education Recruitment

Wakefield, West Yorkshire

£85 - £100/day

Change Manager

Flooder

Leeds, West Yorkshire

Quality Manager

Holt Engineering

Bournemouth, Dorset

£50,000/annum On site parking, pension, interesting interview

Business Development Manager

Populus

Leeds, West Yorkshire

£45,000 - £60,000/annum + commission + package

Psychotherapist

Elite Care Recruitment

Leicester, Leicestershire

£35,000 - £40,000/annum

Quality Control Coordinator - Hybrid

Tagged Resources Ltd

Manchester, Greater Manchester

£1 - £40,000/annum

Construction Project Manager - Robotics

Adecco

Manchester, Greater Manchester

Share jobs with friends

Related jobs

Gis Analyst Team Lead

AMHP Team Manager / Practice Lead - Adult Social Care

Devon County Council

£48,474 - £52,566/annum

Exeter, Devon

a week ago - seen

Market Information Team Lead

Government Recruitment Service

£40,185 per year

Plymouth, Devon

2 months ago - seen

Activities Team Lead

Care South

£12.00 per hour

Barnstaple, Devon

3 months ago - seen

Recruitment Operations Team Lead

University Of Plymouth - Hr Operations

£28,759 to £32,982 per annum, Grade 5

Plymouth, Devon

3 months ago - seen

Occupational Therapy Team Lead

Nhs Jobs

£43,742.00 to £50,056.00 per year

Plymouth, Devon

4 months ago - seen

DevOps Technical Team Lead

Hm Land Registry

£46,058 - £57,400 Government Digital and Data Pay Framework Eligible

Plymouth, Devon

4 months ago - seen

Supervisor/Team lead

Claire's

Part-time

Exeter, Devon

5 months ago - seen

Universal Credit Service Innovation Lead Team Member

Government Recruitment Service

£29,500 to £33,979 per year

Plymouth, Devon

5 months ago - seen

Quality Control Team Lead

Acorn by Synergie

Competitive

Barnstaple, Devon

5 months ago - seen

Payroll Team Lead

Acorn by Synergie

Competitive

Braunton, Devon

5 months ago - seen

Quality Control Team Lead

Acorn Recruitment

£33,750 to £35,000 per year

Barnstaple, Devon

5 months ago - seen

Quality Control Team Lead

Acorn by Synergie

Salary negotiable

Devon, England

5 months ago - seen

Development Team Lead

Your Tech Future - UK Tech Recruitment Specialists | Certified BCorp Pending

Exeter, Devon

5 months ago - seen