Gp Assistant

Operose Health are leaders in digital-first primary care providing high quality, accessible and resilient NHS services for our patients. We currently serve over 640,000 patients across 66 GP practices nationwide.
Job Description
Location: Basingstoke
We are looking for a GP Assistant to join our friendly and supportive team to support the GP and wider clinical team's smooth running of clinics by performing the more routine administration tasks on behalf of the GP freeing up their time to focus on the patients.
The post holder will help the GP/clinical team liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s). They will carry out the administration elements of clinical audits, working alongside the Lead GP to ensure completion and dissemination of results. Support with ensuring clinical compliance and governance alongside the practice team.
Sort all clinical post and prioritise for the GP/clinical team in terms of actions. Signposting some post to others such as clinical pharmacist etc.
Extract all information from clinical letters that needs coding and add to notes according to agreed protocols.
Review laboratory results and action according to agreed protocols
Arrange appointments, referrals, tests and follow up appointments of patients
Proactively contact patients to arrange appointments or follow up
Complete basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc
Help the GP/clinical team liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
Carry out the administration elements of clinical audits, working alongside the Lead GP to ensure completion and dissemination of results
Support with ensuring clinical compliance and governance alongside the practice team
It will be necessary to attend and contribute to various internal and external meetings as requested
It is important to ensure good working relationships with all clinical and non-clinical staff to ensure the smooth running of the service, reporting any problems encountered to the relevant person.
To be considered for this exciting role, you must have:
Reception or customer care experience is essential
The person must be an excellent communicator both spoken and written
Must be well presented
Must have PC skills - will be able to use basic Word, Excel and e-mail
Must be able to work within processes/procedures
Should be personable, polite and patient. Needs to have an empathy with patients, some of whom may not be so patient or polite because of anxiety Needs to be able to remain calm in fraught circumstances
Needs to maintain confidentiality and data security
Needs to apply common sense when dealing with situations which do not fit the norm
Must be adaptable and comfortable dealing with changing priorities
Must be flexible to work different shifts as required by business needs
Must be a team player
An understanding of confidentiality is required and the ability to use own judgment
In return we offer
In return for your commitment, Operose Health offers:
Pay rates always above the national or London Living Wage - that means a minimum of GBP11 per hour nationally and GBP12.05 per hour in London in 2023.
27 days holiday a year (plus bank holidays) minimum for full-time staff.
NHS Pension scheme.
Annual pay review for all staff. A comprehensive induction programme. Continuous training and development.
A range of other exciting employee benefits such as discount cards, cycle to work schemes, travel season ticket loans and employee wellbeing services.
If this sounds like you, do not hesitate to apply today!