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Salary Operose Health are leaders in digital-first primary care providing high quality, accessible and resilient NHS services for our patients. We currently serve over 640,000 patients across 66 GP practices nationwide.
Job Description
Location: Basingstoke
Camrose, Gillies, and Hackwood Partnership is a large practice and PCN with over 50,000 patients, working across four sites, all closely located in central and south Basingstoke. There are fantastic transport links with the M3 very close by and free parking at all sites. The beautiful Hampshire countryside is just minutes away, with the New Forest and coast also easy to get to, yet it’s also only a 45minutes train journey to central London.
We are a training practice, with GPST’s, FY2s, nursing and nursing associate trainees and are keen to support our team through additional training meaning lots of opportunities to be involved in developing colleagues. The are a host of specialist clinics and hubs across the sites, including women’s health, vasectomy, frailty, leg ulcer, diabetes, respiratory, mental health, paediatrics. Our community nursing team are based on site as are the community midwives supporting closer working. We have regular consultant led MDTs for mental health, diabetes and paediatrics with a direct access on site Consultant paediatrician clinic monthly.
As a PCN we have paramedic practitioners supporting home visits, a team of clinical pharmacists, FCP’s, social prescribers, mental health support workers, and work on a team-based model with a care co-ordinator associated with each team of GP’s. Our care co-ordinators work as go-to support for patient liaison and queries and also support with administration. The benefits of being part of a larger practice are greater opportunities for development of areas of interest and a broad range of colleagues, whilst working within teams to look after a smaller group of patients brings the vital relationships and support of colleagues close by.
We are looking for a GP Assistant to join our friendly and supportive team to support the GP and wider clinical team’s smooth running of clinics by performing the more routine administration tasks on behalf of the GP freeing up their time to focus on the patients.
The post holder will help the GP/clinical team liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s). They will carry out the administration elements of clinical audits, working alongside the Lead GP to ensure completion and dissemination of results. Support with ensuring clinical compliance and governance alongside the practice team.
- Sort all clinical post and prioritise for the GP/clinical team in terms of actions. Signposting some post to others such as clinical pharmacist etc.
- Extract all information from clinical letters that needs coding and add to notes according to agreed protocols.
- Review laboratory results and action according to agreed protocols
- Arrange appointments, referrals, tests and follow up appointments of patients
- Proactively contact patients to arrange appointments or follow up
- Complete basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc
- Help the GP/clinical team liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
- Carry out the administration elements of clinical audits, working alongside the Lead GP to ensure completion and dissemination of results
- Support with ensuring clinical compliance and governance alongside the practice team
- It will be necessary to attend and contribute to various internal and external meetings as requested
- It is important to ensure good working relationships with all clinical and non-clinical staff to ensure the smooth running of the service, reporting any problems encountered to the relevant person.
To be considered for this exciting role, you must have:
- Reception or customer care experience is essential
- The person must be an excellent communicator both spoken and written
- Must be well presented
- Must have PC skills – will be able to use basic Word, Excel and e-mail
- Must be able to work within processes/procedures
- Should be personable, polite and patient. Needs to have an empathy with patients, some of whom may not be so patient or polite because of anxiety Needs to be able to remain calm in fraught circumstances
- Needs to maintain confidentiality and data security
- Needs to apply common sense when dealing with situations which do not fit the norm
- Must be adaptable and comfortable dealing with changing priorities
- Must be flexible to work different shifts as required by business needs
- Must be a team player
- An understanding of confidentiality is required and the ability to use own judgment
In return we offer
In return for your commitment, Operose Health offers:
- Pay rates always above the national or London Living Wage - that means a minimum of £11 per hour nationally and £12.05 per hour in London in 2023.
- 27 days holiday a year (plus bank holidays) minimum for full-time staff.
- NHS Pension scheme.
- Annual pay review for all staff. A comprehensive induction programme. Continuous training and development.
- A range of other exciting employee benefits such as discount cards, cycle to work schemes, travel season ticket loans and employee wellbeing services.
If this sounds like you, do not hesitate to apply today!
