Gp Surgery Care Co-Ordinator

Surgery Care Co-ordinator

Salary

£12.00 to £15.00 per hour dependant on experience

Job type- Part-time/ Permanent

Benefits- Free onsite parking,company pension scheme,

Candidate Requirements-

• Previous experience within a healthcare setting Essential
• Competent user of Phone & IT systems Essential
• Professional demeanour and appearance Essential
• Excellent communication skills (written and verbal) Essential
• Understanding of, and commitment to, equality, diversity & inclusion Essential
• Qualification with an approved provider for Care Coordination Desired
• Knowledge of Safeguarding Children & Vulnerable Adult policies Desired
• Basic knowledge of Primary Care and the NHS overall Desired

Job Description

An opportunity to be part of an exciting new way of providing patient care within a GP Surgery setting. The Care Co-ordinator Team work alongside all other departments to improve patient access within the Surgery and other Healthcare providers.

The right candidate will be able to effectively look after each patient that contacts the Surgery seeking healthcare, guidance or just a sympathetic ear. As a smaller Surgery we pride ourselves on being able to offer a personalised approach to our patients care and are committed to ensuring that our patient population needs are met during challenging times.

Main Responsibilities

Day to Day-

• Ensure that each patient has their needs met efficiently and correctly
• Making appointments via telephone, in person and, in the future, an e-consult model
• Home visit requests & organising community healthcare with the aim to reduce hospital admissions
• Interpreting results where appropriate and relaying these to patients and other healthcare providers
• Patient record input- to be able to enter administrative and clinical information via our operating system
• Administrative tasks to support the dedicated Practice Administration Team
• Greet and assist patients with queries, equipment loans and reasonable requests.
• Collect payments from patients for non-NHS services
• Support the Practice Clinical Team where necessary and signpost appropriately

Long Term-

• Participate in and interpret Surgery audits
• Ensure that needs are being met within specific patient groups with the view to improve access and reduce inequalities.
• Liaise with other departments to deliver a cohesive and effective patient experience
• Be part of the Surgery Vaccination programmes
• Coordinate care for patients with long term and chronic conditions
• Supporting patients with immediate care needs
• Work alongside the Clinical Team to support residents in Care Home settings

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

To apply please send your CV and covering letter to danyelle.stone@nhs.net

Job Types: Part-time, Permanent

Salary: £12.00-£15.00 per hour

Benefits:

• Company events
• Company pension
• Employee discount
• Free flu jabs
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Experience:

• Healthcare setting: 1 year (required)

Work Location: In person