Graduate - Customer Service

Graduate - Customer Service

Permanent - Office Based

£25,000 - 26,000

Reporting directly into the Credit Control Manager, the credit controller will be a part of a busy credit control team that is responsible for cash collection and ledger administration of a portfolio of circa £5m over several hundred clients.

This role will be suitable for a person that is able to remain calm under pressure in a fast-paced environment, has a great attention to detail and methodical approach in resolving issues. These are very exciting times to join the business as it is currently going through a massive phase of transition and growth.

• Contacting clients in relation to their overdue accounts, payment and service queries via telephone and email.
• Deal with all incoming invoice and payment correspondence including calls, emails and other correspondence and resolving their queries regarding, updating the notes on internal systems to ensure we keep accurate and timely records.
• Liaising with internal departments to ensure client queries regarding outstanding invoices are successfully resolved.
• Complete account adjustments where required.
• To hand over files for Litigation when the collection opportunities are exhausted with a full case history, liaising daily with the central litigation function.
• Making Client Experience aware of any complaints, cancellations or action points

• Excellent communication skills
• Attention to detail, can-do attitude and willingness to learn and work in a fast-paced environment
• Previous experience working in a finance function advantageous
• Team player and willingness to learn
• Salesforce and / or Access Dimensions experience will be advantageous but not essential as full training will be provided

INDLON