AddressNATS is the UK's leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions to over 30 countries internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe
Purpose
Responsible for the delivery of engineering services to your main customer, Luton Airport, in addition to a small portfolio of engineering services contracts. Responsible across the Service Management lifecycle for ensuring service designs meet customer, operational and regulatory requirements, ensuring new and changed services transition into operation safely and successfully and most importantly, that the engineering services continue to operate within agreed services levels
Key Duties
- Manage a team of a Senior Engineer and up to 4 engineers, ensuring continued development and maintenance of competencies
- Maintain relationships with key stakeholders, acting as the focal point for engineering services for allocated contracts
- Ensure the effective management of the day-to-day delivery of operational services to meet the agreed Service Levels, including effective incident and problem management
- Ensure that all technical, financial, quality, regulatory, safety and customer requirements are met
- Manage operational service risks and if required, make risk-based decisions to maintain a safe and efficient engineering service
- Ensure that suppliers are managed effectively, including assisting with contract negotiations
- Support business development activities
- Strive to achieve Continuous Service Improvement
- Provide 'Voice of the Customer' to ensure projects are managed effectively and meet agreed success criteria
Skills
- Communicate in a clear and engaging way and promotes the flow of information across the company
- Act with confidence and push for stretching goals rather than settling for average performance
- Work collaboratively in teams and use networks of relationships to achieve shared goals
- Provide support for others that enable them to develop and use their capabilities for the benefit of the company
- Organise people, time, and resources to achieve the company's key objectives
- Take the initiative and hold others accountable for delivering measurable results
- Adapt to a changing environment and drive change and innovation
- Operate efficiently with a clear focus on safety, commercial value, and operational rigour
- Demonstrate Leadership in Service Management
- Demonstrate an understanding of safety management processes
- Familiar with Air Traffic Management systems would be advantageous
- Familiar with ITIL and the Service Management framework
- A full UK driving licence and be willing to travel to various sites
We are proud to offer a fantastic total reward package to help you thrive both personally and professionally. In addition to a competitive salary that's regularly reviewed, as a member of our senior management group you'll also benefit from an annual performance related incentive, private healthcare and dental cover, a market-leading defined contribution pension scheme, generous leave entitlement with the option to purchase additional leave, a range of other benefits and retail discounts, wellness support and a comprehensive learning and development offering
We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work from our airport facilities as well as remotely
If you share our passion to advance aviation and keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry
