Address
Form of work
SalaryOur customers are the lifeblood of our business and how we interact and work with them can determine whether they come back to us again and again.
Group Sales Executive
The Premier Inn is loved by millions of guests in the UK and beyond. We’re looking for someone to join our Group Bookings Team. We take many bookings both online and the phone and are looking for someone who can support our business and leisure customers with their bookings. This will be anything from taking the booking through to solving any issue which the customer may have.
If you pride yourself on giving excellent customer service, building strong relationships and working with one of the biggest hospitality brands in the UK and beyond, we will be the right choice for you.
You’ll have a case load of work that comes through, mostly by email but can also be on the phone. You’ll be responding to these quote requests, informing customers of hotel pricing etc. If they want to go ahead with the booking, you’ll confirm the booking with them. These are both tracked on an excel tracker so a basic understanding of excel is a must and you’ll be trained on the systems that we use to create the bookings so being comfortable using systems is important.
Salary: £20,000 – £23,625
Location: Dunstable
Why you’ll love it here
Healthcare: BUPA healthcare
Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brands
Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits/
What you’ll do
Process Group Bookings on behalf of business and leisure customers, managed and un-managed
Meet all deadlines and Group Service Level Agreements, and respond to the customer in an appropriate professional manner
Meet any individual targets and/or Key Performance Indicators as set by the business
Proactively identify business sales opportunities off the back of customer interactions, feed relevant leads to Sales teams
Improve customer experience
What we need
Ability to communicate with customers both on the phone and email
Manage, meet and exceed expectations (customer focused mind set)
How to build productive relationships with team and colleagues, both internally and externally. Able to identify and support the best resources to effectively deliver against goals
How to deal effectively which challenging or ambiguous situations, or challenging customers
Commercial awareness with an understanding of revenue management
Ability to grasp new reservation booking systems
Be part of the Commercial
Meeting our ambitious goals to expand and reach new locations across the globe requires serious planning. It means analysing every little detail, spotting and overcoming barriers and working towards our ambitious plans. Think decision science, pricing, revenue and sales, and you’re there. With a lot of doing to be done, you can be part of making big change happen across the globe. Bring your drive and enthusiasm, and we’ll welcome you in.
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.
Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
