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SalaryMy client is an international Service Provider business that spans over 5 continents, managing over 1000 users. We're looking for an experienceGroup Telecoms Managerresponsible for working with all departments and businesses throughout the group. The environment is dynamic and fast-paced with new challenges every day. Due to the nature of this role, several years' experience would be needed to help support the department.
The key objectives will include
- Work in partnership with colleagues and project team to migrate the on-premise telephony platform to a cloud based service.
- To maintain the continuous running of circa 1,300 non geographical delivery numbers across several call delivery and call management platforms
- Vendor management of key Telephony providers including mobile service, on-premise and cloud services.
- To provide critical incident management response and ownership, controlling and coordinating necessary activities to restore service and deliver root cause fixes and preventative solutions.
- Telecoms budget and licence management.
You will be highly competent in
- On premise telecoms to cloud based migration experience.
- On premise PBX, contact centre and cloud telephony experience.
- Excellent troubleshooting and problem-solving skills.
- Experience in telecoms billing and implementing cost centres.
- Experience in PBX SIP VoIP support and implementation
Ideally you will be an expert in
- RingCentral UC / CC, Twilio Voice, Mitel, Microsoft Phone System (O365 / Teams)
- Atos products (OSV / OSCC/ Expressions / DLS) experience
- SIP management
- Experience in call recording (Nice / Verint / MVR)
This is an office based position, they're based a 5 min walk from Manchester Victoria station
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