Groups And F&B Administrator

                                            Groups and F&B Administrator

         Develop your career at Strand Palace -  Great Place to Work 2024

Strand Palace is looking for a Groups and F&B Administrator, who will be helping our reservation team for maximising hotel revenue and guest satisfaction by ensuring a high level of accuracy on all bedroom and F&B group bookings.
About Strand Palace

Part of London & Regional Hotels, Strand Palace is one of London’s largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909.

Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920's.

About L+R Hotels

L+R Hotels is a highly motivated, family-owned global hotel investment and management company, committed to delivering excellent hospitality and creating long-term sustainable value. The company owns an extensive portfolio, with approximately 21,500 bedrooms across 90 hotels in the UK, Continental Europe, the US, and the Caribbean.

Benefits 

Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:

• Attractive and competitive salary
• Hotel discounts in rooms, bars, and restaurants
• Employee discount rate at hotels worldwide
• Complimentary breakfast, lunch, or dinner on duty
• Opportunities for internal career progression
• Professional training and development opportunities
• 5% contributory pension scheme
• Life assurance scheme
• Health and wellbeing cash-back plan
• Interest-free season ticket loan
• Up to 33 days holiday per annum
• Free laundry and dry cleaning
• Long service recognition and awards
• Paid volunteering day
• North-bank discount card 
• Cycle to work scheme
• Free access to gym
• Employee assistance programme

Key Responsibilities 

• Responds to all F&B enquiries in a timely manner.
• Be knowledgeable on all current F&B group offerings.
• Have an effective chase system for enquiries, contracts, payments, and menu choices.
• Attend BEO meetings to handover important information on F&B bookings.
• Report all non-arrivals in a timely manner and ensure accuracy on all blocks in the system
• Monitor and chase all open folios minimizing revenue loss

What We’re Looking For

• Prior experience in hotels or similar industry 
• Familiarity with reservation systems and proficiency in phone handling and email management.
• Data-driven decision-making abilities and a customer-focused mindset.
• Strong communication and interpersonal skills.

Working with us

Our team embodies and promotes diversity and inclusion. It is suitable for individuals ranging from newcomers navigating their way in the industry, to seasoned professionals who bring unparalleled expertise to the table. At Strand Palace, we foster a vibrant culture that thrives on quality interactions, exceptional service, and a touch of fun in our daily endeavours.

Strand Palace is committed to providing a sustainable future for its staff and the planet. For two consecutive years, Strand Palace has received the Green Key award and is a part of the FuturePlus programme which works towards activating and implementing initiatives for the hotel to support the environment, social responsibility, economic impact, diversity and inclusion, and climate.

Sounds Interesting? Apply now and start your career journey with Strand Palace.