Growth Support Officer

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Growth Support Officer
Hook, RG27 9UY (hybrid role – 1 or 2 days in Hook)
Occasional travel to London office
Full Time, Permanent (37.5 hours per week)
Up to £28,000 per annum plus benefits
Serco are a leading global services provider committed to delivery essential public services across Defence, Health, Justice & Immigration, Community Services, Leisure and Environmental. We are currently looking for a highly organised and proactive individual to join our team as a Growth Support Officer. This role will play a crucial role in providing administrative support across a range of day-to-day Growth activities, coordinating activities within our Divisional Business Units, and acting as an interface for Growth operations.
Main responsibilities of the role include:
- Provide administrative support across various Growth activities, ensuring smooth coordination with Divisional Business Units.
- Manage diary appointments for the Director of Marketing, and Growth Directors for Defence, Health, and Citizen Services, ensuring timely circulation of agendas and briefing papers. Record actions and ensure follow-up when required.
- Organise travel arrangements via Concur, adhering to SMS guidelines.
- Submit monthly expenses as required, following SMS guidelines.
- Facilitate the onboarding process for new starters and process leavers using People First, including ordering IT equipment, and preparing induction plans.
- Regularly update the Growth MS Teams and SharePoint sites, ensuring all documents are current and easily accessible.
- Create purchase orders (POs) in accordance with internal processes, ensuring timely submission.
- Onboard new suppliers on Guide to Buying as requested, serving as the point of contact between supplier and requestor.
- Support ad-hoc Growth activities and projects, including Growth and Marketing Events.
- Occasional travel to London and Solihull, in addition to other office/ contract locations as and when required.
- Provide cover for Executive Assistant to the Chief Growth Officer during their absence.
What you’ll need to do the role:
- Strong organisational skills and ability to manage multiple activities simultaneously.
- Capacity to work with minimal supervision and take initiative to deliver required outcomes.
- Effective communication skills with senior management across the business.
- Proficiency in MS Office applications (Word, PowerPoint, Excel).
- Good numeracy and literacy skills.
- Willingness to learn new skills.
- Capability to work calmly and accurately to meet deadlines.
- Ability to work collaboratively in a team and proactively support colleagues in their duties.
- SAP experience preferable, but not essential; training will be provided.
What we offer:
- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- Annual Leave Purchase Scheme.
- Flexible working options.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Life Assurance, Health Cash Plans, free flu jabs and more.
- Access to a huge range of discounts and exclusive deals which include cinema discounts, merlin attractions, online shopping, leisure and hospitality, and mobile phone discounts/
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme