Address
Form of work
SalaryVarious locations: South, Cairngorms | North, Tongue | Central, Aldourie
Wage: £13.26 per hour
Hours: 40 hours per week
Who we are
Wildland has a 200 year vision of conservation in the Scottish Highlands, where we strive to let nature heal, grow and thrive.
Wildland comprises of a team of extraordinary people, whose passion, dedication, and synergies, combined with the drive and support of our founders, underpins the future success of our vision. This is your chance to join us, and become a Wildlander, playing your own vital part in our journey.
Our Values
Care. Join. Grow.
The Role
Wildland is growing, and we are expanding our guest experiences to integrate more purposefully with our conservation and regeneration story. We now need to add to our permanent and seasonal team who are integral to providing an outstanding experience for our guests, ensuring that they are inspired by our 200 year Vision, our commitment and passion to make a positive impact. You will provide the back of house (housekeeping) and front of house (food & beverage) service to our guests, whilst they are enjoying their stay in sensitively renovated buildings, beautifully designed interiors, with exceptional food and beverage using the best of our own and locally sourced sustainable produce, and exploring the area and wide range of activities from on the land and on the water.
You will, as a Team Player reflect our ‘People First – One Wildland’ ethos.
The Guest Team
Our Guest Team offers a flexible and adaptable service, being capable of serving at any of our Exclusive Use, Guest Houses or Cottages. Whilst, you will be assigned to a specific location and manager, you will be required to cover any of our locations in either the North (Tongue) or South (Cairngorms) or Central (Aldourie, Inverness). We will provide transport from your base location.
Life in Balance
The nature of our venues is that we need our Guest Team to be fully present when engaging with our guests. This means that we recognise the demands of the role and intend to design work rotas which facilitate a consistent high-quality experience for our guest AND provide you with quality downtime so that you can ensure you take care of your ‘whole wellbeing’. We will provide you with good standard of accommodation if required and a suite of benefits which, again, promotes health and wellbeing. Our expanding portfolio means there are development opportunities for you in your chosen career, as well as opportunities beyond.
Permanent or Seasonal
We may offer a permanent contract to ensure we have strength in our core team, whilst offering seasonal – Casual Worker Contracts to those seeking simply to enjoy temporary assignment for a limited period.
In both options we can accommodate full time, part time, or flexible hours, depending on our and your needs.
Our Locations
Our Exclusive Use Venues are Aldourie Castle, Kinloch Lodge and Glenfeshie Lodge, and our Guest Houses are Lundies and Killiehuntly Farmhouse. We expect our Team to be flexible and support each other, so, though you may be appointed to one venue, you must be willing to travel to other locations to help your colleagues.
Kinloch Lodge and Lundies House are located near the village of Tongue, about 2 hours drive north of Inverness, which has a population of approximately 500 people. This is a small rural community, and you will need to enjoy being in a remote environment which has much to offer for the outdoor enthusiast. Wildland is working in partnership with the local community to sympathetically add to the community activities and resources. Tongue enjoys hotels, bars, a primary school, community hall, bakery, holiday accommodation as well as many visitor attractions. Tongue is on the North Coast 500 route. It is a great base for walking, hiking, mountaineering, cycling, wild water swimming, surfing, and silence!
Aldourie Castle is located 20 minutes drive south of Inverness and on the shore of the famous Loch Ness – with its own monster! Obviously, being closer to a city means that there is considerably greater social infrastructure and many things to do; and is the gateway to the Highlands – in all directions.
Both locations are places to experience the rhythms of nature and find a deep connection with a raw and unspoilt landscape.
Glenfeshie Lodge is in the Heart of the Cairngorms, less than 30 minutes from Aviemore, a vibrant skiing and outdoor activity area.
Guest Team Key Deliverables
- Consistently align to and demonstrate our core values.
- Be a positive team player partnering with all of your colleagues to ensure a positive work environment.
- Becoming integral to a collaborative and high performing Guest Team so that you jointly explore, design, and co-create to ensure that we consistently identify opportunities to improve the team and the guest experience.
- Align to and ensure compliance with all Health, Safety, Security and Environmental Health requirements.
- Support and deputise for the Venue Manager in all aspects of the provision of an outstanding guest experience.
- Provide exceptional housekeeping and front of house service.
Reporting Line
Venue Manager
Key Relationships
- Guest Team
- Conservation Team
- Experiences Team
- Venue Managers
- Local Community
Personal Attributes
- A team player who is a positive role model.
- Purpose led with values aligned to Wildland.
- People First ethos.
- High quality standards.
- A natural communicator.
- Confident and resilient.
Essential Skills
Training will be provided
- Proven track record in guest service in high end hospitality or similar environment.
- Competent in EPOS and PMS Systems (Digital sales systems).
Requirements
Due to the locations, possession of valid driving license essential.
Benefits
- Competitive Salary
- Private Medical Care (casual workers not eligible)
- Health Cash Plan
- Life Assurance
- Critical Illness Cover
- Income Protection (casual workers not eligible)
- Pension
- Cycle to Work Scheme
- High Life Highland Gym Membership (casual workers not eligible)
- Bestseller Discount Scheme
