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Salary What the hiring manager says
“The Head of AI Operations is a key role for the GSMA as we enter a Digital First era. In order to support an innovative, growth organisation, this role, along with the wider IT Team, must focus on introducing new capabilities to the organisation, including the adoption of AI. AI will impact everyone and everything at the GSMA, and to truly adopt, we need to be prepared to do things differently and embrace disruption.”
Alex Williams, Director of IT
About the Team
As a new role within the GSMA, the Head of AI Operations will be tasked with growing the function over the mid-term. Reporting into the Director of IT, AI Operations will collaborate with the other pillars of the department to execute a new digital strategy that aims to transform the organisation through data utilisation, best-in-class toolset adoption, AI implementation and process automation.
About the Role
- You will develop an AI strategy aligned with business goals, and lead a cross-functional collaborative team to implement prioritised AI innovations across the organisation
- You’ll ensure ethical AI adoption in compliance with legal and industry standards, as well as delivering with Privacy by Design and ISO 27001 at the forefront of mind
- You’ll look to integrate new products and features within existing systems and processes to create end-to-end user experiences, whilst not being afraid to disrupt in order to advance the organisation
- You will manage an AI incubator programme within the organisation, enabling staff to be curious and apply AI to their daily work, but within a controlled environment
- You will create visibility of the team’s work and promote the merits of inclusive and responsible technology adoption.
- You’ll stay up-to-date with the latest AI trends and where needed, pivot your roadmap to incorporate them.
About You
- You have technical knowledge of the latest developments in Generative AI and Large Language Models
- You have demonstrable experience of delivering AI projects showcasing innovation and business impact
- You have experience of enterprise data architecture and data integration best practices
- You have a background in working with Cloud and SaaS technologies (AWS, Azure, M365, Salesforce)
- You bring excellent communication and storytelling skills, and are able to make complex technical concepts easily understood
- You show up with curiosity, and have a track record of creative problem solving to get things done at pace
- You have the confidence to challenge existing processes and deliver alternative solutions
- You like to stay abreast of the latest advancements in the field and identify opportunities for innovation
- You bring people together to achieve great things, and have demonstrable experience of doing so.
Contract type
Worker type
Employee What We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our
career site
, our LinkedIn
page and our Twitter
page. Being You at the GSMA
We are one of the most diverse companies you will ever come across, we care deeply about equality and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important so if you prefer to work flexi-time or a day from home, just ask. We’re keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
