Head Of Delivery Management

Head of Delivery Management
About Arlanis Reply:
Arlanis Reply is the Reply Group company specializing in Salesforce implementations. Our experience extends not just to the delivery of a single instance of Core Salesforce, but to complex environments which span the entire Salesforce Sprintstack (Sales Cloud, Service Cloud, Experience Cloud, Pardot, Marketing Cloud, Commerce, TAB CRM and Mulesoft). Our proposition is much more than that of just a systems integrator. The implementation and design of elegant systems should be considered a minimum standard. We like to think we offer value over and above, working help define strategies that will deliver upon their key objectives thus informing the right design decisions to be made, enabling sustainable growth and demonstrable ROI on their technology investment. Our goal is to enable not to embed.
Role overview:
As the Head of Delivery Management at Arlanis Reply, you'll be instrumental in working with senior stakeholders to manage our delivery organisation including the utilisation of our teams. You'll get exposed to large-scale digital transformation projects specialising in Salesforce as well as Mulesoft application integration, working with some of the world's leading brands. At Reply we encourage quick career growth and will give you the tools and guidance to achieve subject matter expertise and management capabilities.
Responsibilites:

• Work closely with the Delivery Managers to ensure good project governance and establish new processes and ways of working that streamline and reduce project admin
• Ensure that project review board reviews are undertaken and that lessons learned are recorded and any improvements implemented
• Employ business change and project management methodologies to improve our project delivery processes
• You'll shape and own the end-to-end delivery process, templates and project management systems, to ensure we maintain good project discipline
• Ownership of departmental KPIs such as utilisation rates, CSAT, project profitability, timesheet accuracy
• Work closely with the General Manager (GM) to ensure that invoicing is done on time and accurate. You will also deputise for the GM in some aspects of his role, including contracting, GDPR and financial governance
• You'll act as a prime point of contact for all Delivery Management and for all resource management, including ownership of the weekly business review process

About the candidate:

• Bachelor's degree in Business, Management, Economics, Computer Science or in an IT-related field
• You have already gained at least 2-3 years of digital project management experience with exposure to agile methodology
• Strong experience delivering digital projects in a complex environment, maintaining good project discipline and deploying both waterfall and agile techniques as required
• Relevant Salesforce project delivery experience would be a strong asset
• You have already delivered projects with focus on Digital Change Management
• You're a collaborator! You excel at working across multiple internal business units and have experience engaging with channel partners, systems integrators, and third-party developers to deliver high-impact solutions

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.
Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.