Head Of Digital Platforms - Value Stream Tech Lead

Join a digital first bank that’s powered by people.

Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world.

We have an entrepreneurial mindset. Our people work together, creating an agile, collaborative, and innovative culture. You’ll learn and expand your skills, plus we will support you every step of the way as you grow your career.

The success of Wealth and Personal Banking has allowed us to build on our position as one of the world’s largest and fastest growing wealth franchises. We are making significant efforts to deliver exceptional products, service, and experience to customers in line with our strategy.

Job Requirements:

• Reporting into the Enabler Platform CIO, the Value Stream Technology Lead for Digital Enabler will look to combine existing technology to provide a frictionless experience for customers to service their account through digital self-serve.
• The individual will be responsible for: developing a Technology strategy and roadmap for WPB Digital Platforms. Taking in to account key technology wide priorities e.g. maintaining and developing WPB Technology-wide micro-services hosting platform, service resiliency and management, cloud based technology solutions and the removal of legacy systems); sponsoring and driving the continued adoption and maturation of DevOps and agile principles. 
• The role will work in partnership with all Wealth and Personal Banking executive committees and will lead a Product function with responsibility for technology including delivery, controls, service, and strategy.
• Working alongside a Business Outcome lead who will be jointly accountable for the delivery as well as full commercialization of capabilities, including performance management of Digital Security journeys and products across all channels.   
• Provide thought leadership for all resources across multiple geographies.
• Global implementation and coordination of Wealth and Personal Banking Digital Enabler initiatives, working with global and regional and business / service lines leads / Technology functions leads to provide optimised global services.
• Manage the efforts of global teams including all aspects of data processing design, development, acquisition, testing, conversion and production support.

Qualifications and Skills

• Demonstrable past success in understanding and delivering towards customer growth in large, complex organizations.

• Commercially viable and understands particularly wealth and high net worth customer products, services and underlying processes to fulfil.

• Demonstrable success in delivering Technology development of new and existing solutions required to enable realization of OKRs in line with the Technology resilience standards.

• Ability to lead and influence global teams.

• Experience managing global platforms and responsible for delivering transformation projects in large organisations.

• Experience leading and directing executive and non-executive work groups and effecting change through people.

• Experience managing operational functions, directing process reengineering and efficiency exercises.

• Strong ability to balance risks vs. rewards and maximizing the cost effectiveness and profitability for the business.

• Strong people leadership, teamwork, gathering information and analysing, judgment and decision making, communication competencies.

   

This role is based in London / Hybrid.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500