AddressPassionate about supporting the workforce and HR challenges in the NHS?
Are you looking for a chance to really give back?
The NHS SBS Employment Services offering provides an end-to-end portfolio of solutions that helps NHS organisations meet industry targets and initiatives in recruiting, retaining and fully supporting the very best employees, so they can spend more time on providing outstanding levels of service and care to patients across the UK
As Head of ES Service Solutions, you will lead on the future of this area to meet the developing needs of those working for the NHS.
Responsible for detailed engagement with Tier 1 & Tier 2 customers, either directly or in conjunction with the Sales Team, gaining an in depth knowledge of our customer’s strategy, objectives and challenges is key! By developing deep relationships and demonstrating the value of the services provided, you will focus on seeing new opportunities to create services and products, adding new value to the client base with innovative and relevant solutions. Your expertise will be pivotal in providing an approach for current and new solutions, problem solving how our products can resolve client challenges, refining processes, developing service descriptions and coaching the wider relevant teams.
You'll play a key role in progressing and growing our portfolio, working with the internal leadership team in developing and implementing a robust tactical plan supporting client engagement and growth.
What you'll be doing:
- Identifying how existing services can be bettered, supporting customer objectives in line with the growth strategy.
- Creating and leading the plan to see the overall solution development from concept to delivery, collaborating with wider SBS teams
- Working in partnership with internal partners to allow them to sell to the existing and potential customers where relevant
- Crafting & maintaining expertise in ES products/services, supporting face to face client meetings at single provider & ICS level
- Introducing and continuously developing the value proposition for new and existing clients, supporting customers in building cases for new services and solutions
- Developing the ES value proposition in comparison to competitor service models to demonstrate the value delivered
- Building and maintaining a technical awareness of client’s current service models, with a knowledge of how clients consume services against the best practice standards
- Conceptualising service descriptions & process maps, with a continuous improvement approach
What you’ll bring:
- Experience in a senior customer engagement role
- Commercial and financial expertise
- Deep knowledge of HR and workforce landscape
- Able to work without supervision.
- Excellent inter-personal skills & ability to build rapport with a multitude of collaborators
It would be great if you had:
- Experience within the NHS
- Solid understanding of Salesforce
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Southampton
Security Clearance Level: DBS
Internal Recruiter: Katie
Salary: circa £80,000 per annum, depending upon experience and development needs
Benefits: £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical (couple), life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.
Would you like to join us on our journey?
