Head Of It Service Management

Head of IT Service Management

Maritime and Coastguard Agency

Details
Reference number
339319
Salary
£54,997
Advertised salary is inclusive of a base salary of £51,997 and up to £3,000 of additional allowances which includes: On Call (Out of Hour) IT rota for IT Major Incidents. This attracts an allowance of £3,000 per year.
Job grade
Grade 7
Contract type
Permanent
Business area
MCA - Information Technology
Type of role
Business Management and Improvement
Commercial
Information Technology
Working pattern
Flexible working, Full-time, Job share, Part-time
Job description
The Head of IT Service Management is responsible for overseeing the strategic planning, development, and execution of supplier management activities within the organisation. This role is vital in ensuring the efficient and effective sourcing, evaluation, negotiation, and ongoing relationship management with suppliers to meet the Agency's business objectives.
Leading the team within Service Operations autonomously, seeking and encouraging improvement throughout the service as well as guiding others inside and outside the team, providing expertise in the discipline of IT Service and Supplier Management. As the owner of key processes, they will ensure successful delivery of beneficial changes with minimum disruption to IT services. Supplier and Service Management activity is reviewed with the required financial and contract acumen ensuring value for money whilst rooting out opportunities for optimisation and cost saving.
They are considered as a trusted partner across the IT directorate and wider Agency in representing the IT strategy and MCAs goal in delivering excellent customer service and creating an environment and providing the tools, to empower and enable our people to be the best they can be to achieve our outcomes.
Your responsibilities include but are not limited to:
Leadership:

• Responsible for setting the vision and strategy for Service Management, ensuring processes are owned and maturing.
• Lead and motivate a high performing, enthusiastic team, ensuring adequate resources and capacity.
• Responsible for the services that deliver core business applications across MCA including delivery of the vision as set by the service owner, continual service improvement, service innovation, value and efficiency.

Supplier Management / Engagement:

• Establishing, developing and leading commercial relationships with technology suppliers.
• Management of IT Suppliers, ensuring delivery against contractual obligations and performance against set targets via regular service reviews.

Service Delivery:

• Reporting performance quality measures and ensuring they meet good practice and standards.
• Supporting continuous review of operational and performance insights and trend analysis.

Stakeholder Management:

• Working and communicating effectively with business representatives across MCA to ensure services are delivered according to their expectations.
• Own the reporting of performance metrics ensuring they meet required standards and SLAs.

You can find full details of the vacancy via Civil Service Jobs - Reference number: 339319

How to Apply
CV and Personal Statement:
Within your CV and personal statement please demonstrate your knowledge and experience of:

• Leading and motivating a Service Management team to deliver high quality customer service to target.
• Proven Results in developing and implementing supplier management strategies that contribute to cost savings and business growth.
• Experience in developing, implementing, maintaining, and reviewing systems and service standards to ensure professional excellence, expertise, and value for money.

Your personal statement will be limited to a maximum of 1,000 words.
It is essential when submitting your personal statement that you provide as much detail as possible, and utilise the full word count given, against the essential criteria outlined above as this will be used in conjunction with your CV to assess candidate suitability to move to the next round in the recruitment process.