Head Of Experience Design Operations

Head of Experience Design Operations (in Experience Design) - FINANCIAL SERVICES

Based London

Exciting new senior leadership opportunity for a HEAD OF EXPERIENCE DESIGN OPERATIONS within the Experience Design area to join our client, a major player in the financial services sector. You'll need a proven track record in Experience Design at a senior level, gained in a large B2C company environment, with experience of managing large teams (min 30+)

This is a key leadership role, managing a team of circa 70 which will include design analytics and design systems. This role sits in the overall Marketing & Brand function.

You will lead the framework and tools that incorporate the vision, principles and deployment of Experience design strategy and standards. You'll play a vital role in ensuring all design and engineering work creates a cohesive overall experience for customers, while supporting colleagues too.

• You will need significant design experience and expertise coupled with the ability to influence and assert customer centric investment in Experience design.
• This role will continually provide, and champion design thinking and design led culture to enable the business to be innovative while blending with programme disciplines such as operational excellence, business architecture and industrialisation, and technology
• Evolve a centre of Design Operations and forge new cohesive ways for working across all design philosophies and incorporate these into design delivery.
• Drive Leadership understanding and organisational capability in customer-centric Design, leveraging Service Design and Systems Thinking philosophies, and design assurance approaches.
• Build a world class design practice and environment and attract and retain market leading design capability.
• Accountable for ensuring design asset reuse and design outcomes that are fit for purpose, assuring consistency and adherence to design standards and practices across all divisions.
• Ensuring that the Design team are using the latest design methodology and principles and are proactively employing advanced technology, tools and methods to deploy our capabilities in cutting edge ways.
• Work with business stakeholders and directors to quickly resolve business design and delivery issues and support/drive escalations where required to protect best in class design whilst enabling rapid delivery.

Experience required

• Strong experience in a senior leadership role within the Design/Experience Design space
• Experience in UX and CX/ digital product management
• Experience in a large blue chip environment and preferably working across multiple brands within the same organisation
• Financial services is an advantage but is not a pre-requisite
• You will need B2C experience and ideally some experience in a B2B environment too
• Excellent leadership skills. You'll need experience of managing teams of minimum 30 people. You will be experienced in bringing together and running a multi-disciplinary team, including design and development through an agile delivery model.
• Proven record in establishing and driving innovation led design .
• Experience leading multi-brand, multi-platform design teams
• ability to understand and navigate a large organisation's multiple platforms, channels and code bases to then shape a sustainable strategy that can benefit all areas.
• Experience using Figma would be an advantage
• Proven track record of a customer first approach- putting the customer at the heart of decisions and has proof of advocating and improving the accessibility and inclusivity of designs and code.
• Can demonstrate the ability to manage multiple design and engineering deliveries at the same time.

Interested? Send your cv to Emma Jerome via the link provided

The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.