Head of FM - HMP Thameside

Salary: Up to £60,000 per annum + Excellent Corporate Benefits Package
We are recruiting for an experienced FM Lead to join our Facilities Management (FM) team at HMP Thameside - a Category B adult male facility in the Thamesmead area of the Royal Borough of Greenwich, South-East London. Thameside is London's only private prison and can currently hold 1232 convicted and remand male prisoners. Opened in March 2012, Serco has managed the facility since in providing safe, decent, secure and respectful environment.
This is a demanding role with line management responsibilities; therefore, you must have experience of leading and directing people successfully. Working with your team and external contractors, you will ensure the delivery of the highest quality upkeep and maintenance of all prison areas, within agreed cost parameters, with an unparalleled customer service approach. Your operational knowledge and application of current Health & Safety, Environmental legislation, Quality Assurance controls and COSHH requirements is a pre-requisite.
As with any role at this level, you will be an excellent all-round communicator, with a passion to lead and direct people, and the ability to deal with challenges as they arise. Your experience within an operational role with a wide exposure to the total provision of FM services and building infrastructure will drive your success. You will be ready to deliver on the below:

• Deliver agreed contracted FM services that are statutorily and contractually compliant, financially viable and operationally functional.
• Manage and coordinate the on-site team in the delivery of FM Services, via two Senior Engineers.
• Delivery of Hard FM services through a dedicated engineering team
• Ensure all contractual KPIs/SLAs are achieved and reported in line with statutory requirements and the contract Business Plan.
• Manage contractors including specialist hard services, fire systems, lifts, hygiene, waste management and all outsourced services.

What you'll need to do the role
A natural passion for FM with experience of delivering a high quality service to clients. You must be self-motivated, possess excellent investigative and problem solving abilities.
Successful leadership experience and managing stakeholder engagement are essential requirements to drive success.
Working experience of CAFM systems is essential and finally, flexibility is required - you will be required to travel to other sites, and you will form part of the out of hours Duty Management Role dealing with Major Incidents and escalation.
Why Serco
A place you can make an impact - We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you'll be delivering an essential service that touch people's lives.
A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.
A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer

• Pension - up to 6%
• Employee Assistance Programme
• Chance to contribute to innovation in the Justice sector
• A company passionate about diversity and inclusion
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
• A safe and supportive culture

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.