Head of Group Shared Services

Permanent, Full Time (35 hours per week)

About the Role

An exciting opportunity has arisen for a Head of Group Shared Services – someone to lead the Group Shared Services teams who support the Joseph Rowntree Foundation (JRF) and Joseph Rowntree Housing Trust (JRHT). Our Group Shared Services encompasses; groupwide technology services (infrastructure and day-to-day service support), groupwide people services (payroll and HR transactional processes), facilities and health and safety (for non-JRHT offices) and procure-to-pay (procurement and accounts payable).

The role is a key one for the Group – varied and pivotal, you will ensure the delivery of operational services across the full range of functions alongside the challenge of leading the continuous improvement of systems and processes. The role is accountable for leading the agreement of services provided, including service standards and pricing to deliver quality and value for money.

About You

We’d like our Head of Group Shared Services to have a strong track record of running operational teams and services.You will have knowledge and experience across different functions and services (including technology) and be able to lead and motivate a team with different specialist skills through change, transforming services and continuous improvement initiatives. You’ll have experience of building great relationships with colleagues and external stakeholders.You’ll be comfortable in presenting and communicating widely on complex matters to executive and non-executive teams and colleagues across different parts of the organisation and have significant experience of developing service standards.

You’ll be able to think critically and creatively, analyse and solve problems and be proactive in scanning for emerging opportunities. You will be skilled in process mapping, process management and process improvement and be able to translate complex concepts, issues, and challenges, particularly relating to technology, into easy-to-understand language. You’ll be able to bring experience of service pricing, cost modelling and reporting against the components of a good service based agreement.

About Us

The JRF is an independent social change organisation working tospeed up and support the transition to a future free from poverty, in which people and planet can flourish. For JRF, ending poverty in the UK is a moral cause: to ensure dignity and respect for everyone, and to address exclusion and powerlessness.Our work is supported by about 150 permanent staff across York, London and Glasgow.

The JRHT providesregistered housing association and care provider in Yorkshire and the Northeast of England. We were established more than 110 years ago by Joseph Rowntree to provide housing in communities. Our mission is to build and develop strong empowered communities without poverty or isolation and we work alongside JRF to understand the root causes of social problems.The JRHT team comprises over 600 staff working to ensure our communities and residents are supported to the highest standards.

How to Apply

If you share our passion and this role sounds like you, then we’re looking forward to hearing from you.

Please submit your CV and supporting information via our online application platform.

The closing date for applications is 16th June 2024

Additional Information

In support of our approach to flexible working, we are happy to receive applications from those seeking full-time employment, as well as those who may want to share the role on a part-time basis. When making your application, please state whether you want to be considered for either full or part-time work and, if part-time, the number of hours per week you would be looking for.

At JRF-JRHT we’re at our best when we’re continually building on trust, showing we care and making a difference – and hope others will do the same. So, for those roles which allow it, we’re developing a more blended approach to how and where you work. This means you can expect to work flexibly between the office and home with site working when required by the services we provide.

Our commitment to Equality, Diversity, and Inclusion

Applications are welcome from all, regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socioeconomic background. We recognise that we cannot truly be an anti-poverty organisation unless we are also an anti-racist organisation, and we positively encourage applications from people with experience of living in poverty.

We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We shall also offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.