Head Of Hotel Services Operations

Role – Head of Hotel Services Operations

Location – London Bridge Hospital, London

Full Time - 37.5 hours Permanent Role

Salary – Competitive experience + Benefits (pension, health cover, flexible benefits and excellent career development)

We have an exciting opportunity for a Head of Hotel Services Operations to join our London Bridge Hospital campus, rated as 'outstanding' by the CQC.  The London Bridge Hospital campus in South East London encompasses an outpatients and diagnostic centre in The Shard; the large world-class hospital based at the Tooley Street site; Private Care at Guys, which is on the top four floors of Guys Hospital Cancer Centre; and outpatient and diagnostic centres across the City.

This a fantastic opportunity for someone with high end customer experience training, who can help ensure our teams are providing a first-class patient experience.

Your role as a Head of Hotel Services Operations you will manage multiple teams of excellent front of house, catering, housekeeping, security and portering services to the hospital, continually aiming to exceed customer expectations across multiple buildings.

You will feedback incentives to the Senior Managers on how we can grow and retain our teams and ensure the patient experience of everyone coming into our premises, is always positive and our teams first focus.

At HCA UK we care about what you care about. We care that you want to deliver the very best care. We care that you want a career you can be proud of. We care that you want working conditions that support your health and wellbeing. Let us care for you and your career, the same way you do for others. 

Duties & Responsibilities

• Manage and have responsibility for all Hotel Services budgets
• Ensure the use of corporate contracts working with external contractors to ensure smooth running of the site
• Facilitate professional and personal development of managers and supervisors
• Recruitment and selection of senior staff
• Manage patient satisfaction results for the hospital, setting up action plans with relevant stakeholders

Skills & experience

• Management/ leadership skills
• Health and Safety procedures
• Good verbal and non-verbal communication skills
• Good time management with the ability to prioritise and deliver to deadlines
• Excellent Organisational skills
• Budgeting multiple areas

Why HCA UK?  
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.   

• We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Staff Nurse in our surgical Unit you’ll be eligible for:  
• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you  
• Private Healthcare Insurance for treatment at our leading hospitals  
• Private pension contribution which increases with length of service  
• Season Ticket Loan and Cycle to Work scheme  
• Group Life Assurance from day one  
• Critical illness cover  
• Enhanced Maternity and Paternity pay  
• Corporate staff discount for all facilities including Maternity packages at The Portland  
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you  
• Discounts with over 800 major retailers  

Diversity and Inclusion  
Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.  

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.  

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