Guest Experience Agent

      Develop your career at Strand Palace – Great Place to Work 2024

Strand Palace is looking for a Guest Experience Agent to provide exceptional guest service and ensure a memorable stay for all guests.

Your Benefits

Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:

• Access to your earned wages whenever you need them via Wagestream – no need to wait for payday!
• Free breakfast, lunch, and dinner on every shift
• ‘Introduce a Friend’ bonus scheme earning you up to £500.
• Free laundry and dry cleaning to save you money.
• ½ day paid time off on your birthday  
• Regular social outings and parties (think team nights out at activity bars in London with free drinks, food, and lots of fun!)
• Paid volunteering day
• 24hr access to free and confidential employee assistance helplines (from financial and legal advice to counselling and well-being support)
• North Bank discount Card
• Free use of the hotel gym
• BUPA health cashback plan (e.g. get cash back when you buy a pair of glasses)
• 50% off food and drink in the hotel bar and restaurant for you and your friends/family
• Discounted room rates for you and your friends/family at Strand Palace
• Additional access to discounted room rates at hotels worldwide, including L+R Hotels

 What You Will Be Doing 

• Provide a warm & friendly welcome to all guests in a professional manner.
• Be fully knowledgeable with the facilities, services and special promotions offered by the hotel and pass this information on to guests to maximize hotel sales.
• Assist reception at peak times with check-in and check-out and other reception-related task.
• Act as a lobby host, which includes proactively engaging with guests, trying to anticipate their needs, breaking reception queues, and managing the flow of guests in the hotel's public areas.
• Be proactive , and aware of local events and travel disruptions in the area, assist guests with directions and other requests
• Respond to the Guest Services email inbox and assist guests online.

What We’re Looking For 

• Positive can-do attitude 
• Passion for delivering exceptional customer service.
• Ability to thrive in a fast-paced and dynamic environment.
• Attention to detail and a focus on maintaining high-quality standards.

What We’re About

Our team embodies and promotes diversity and inclusion. It is suitable for individuals ranging from newcomers navigating their way in the industry, to seasoned professionals who bring unparalleled expertise to the table. At Strand Palace, we foster a vibrant culture that thrives on quality interactions, exceptional service, and a touch of fun in our daily endeavours. We define ourselves by qualities such as confidence, creativity, knowledge, agility, and approachability. If these traits align with your own personality, then Strand Palace is the perfect fit for you.

Strand Palace is committed to providing a sustainable future for its staff and the planet. For two consecutive years, Strand Palace has received the Green Key award and is a part of the Future Plus programme which works towards activating and implementing initiatives for the hotel to support the environment, social responsibility, economic impact, diversity and inclusion, and climate. From staff-themed lunches, sponsored charity walks, freshly baked cakes the Executive Team serving a hot breakfast to our teams, and our Town Hall presentations each month, we have a calendar of well-being events for our team that help us take a break and get to know other departments within the hotel.

Want to start your journey with Strand Palace today?

Apply now to join the team.