Head Of It Service Management

Head of IT Service Management

Matlock, Derbyshire/Hybrid

£59,559 to £65,327 - Plus market leading package (see below)

Are you ready to shape the future of ICT Service Management for Derbyshire County Council?

We are seeking an exceptional individual to join us as the Head of ICT Service Management, leading the vision and strategy that will define our ICT services for years to come.

At Derbyshire County Council, we are truly ambitious about building on our success to date and continuing our journey to becoming a more modern, effective and Enterprising Council.

Derbyshire County Council is embarking on an exciting journey towards the future of ICT services, and we are looking for an exceptional individual to lead the charge. In this pivotal role, you will play a pivotal role in setting the vision and strategy for our evolving service in a dynamic and changing environment.

Key Responsibilities:

• Strategic Visionary: Set the vision and strategy for the future of our ICT services, delivering a clear package of services with a focus on simplification, cost reduction, and value-added services.
• Operational Ownership: Take ownership of key operational areas including Service Desk, EU Compute, Vendor and Contract Management, and Asset Management. Ensure consistent, effective, joined-up, and value-led processes that promote collaboration and cooperation in service delivery and improvement.

• Service Management Framework: Define and own the Service Management framework, SLAs, KPIs, and governance for effective service delivery. Monitor overall service performance, ensuring customer commitments and requirements are achieved with a focus on continuous improvement.
• Expert Guidance: Act as a lead expert in all aspects of ICT Operational areas and systems, providing specialist advice and guidance to the Council and leading professionals to ensure an effective service and innovative solutions.
• Procurement and Contract Activities: Lead Procurement and Contract activities for the ICT service to improve performance and visibility. Work with the ICT Governance Group to enable resourcing and prioritisation of development activities aligned with Council objectives.
• ICT Strategy Development: Develop, deliver, and evaluate the Council’s ICT strategy and stakeholder plan related to assets, licensing, and security, promoting a standardised approach to ICT service delivery.
• Asset Management: Maintain and develop accurate asset management systems to support the provision of appropriate equipment for staff, enabling increased mobile working and supporting the delivery of the ICT Strategy.
• Leadership and Management: Develop a high-performance culture through collaborative working across ICT service areas and council departments. Provide leadership and management to enable continuous improvement, effective decision-making, target setting, performance management, and conflict resolution.

This list is not exhaustive, please look at the attached job and person profile for further detail about this role.

Qualifications Required:

• Relevant degree or equivalent recognised ICT qualification in area of specialism or relevant experience.

What we offer you: 

• 34 days of annual leave, plus bank holidays
• Flexi time, allowing up to an additional 2 days of leave per month.
• Training and development opportunities
• Generous local government pension scheme with a 20.80% employer contribution
• Guaranteed incremental annual pay increases.
• Access to a comprehensive wellbeing package
• Cycle to work scheme.
• Discounts at selected county leisure centres
• and much more!

The Council is currently undergoing a period of positive transformation and growth, focusing on developing its people and services to be the very best they can be. There has never been a better time to join.

How to Apply:

This is an extraordinary opportunity for an exceptional individual. If you are a strategic thinker, a collaborative leader, and possess the expertise to drive innovation in ICT Service Management, we invite you to apply for this exceptional opportunity to lead the way forward at Derbyshire County Council.

We are accepting CVs for this position, so it is easier than ever to apply, just click on “Apply now” to register and upload your CV.

The Council is committed to diversity and inclusion and welcomes applications from all sections of the community.

If you would like to have an informal chat about this role, please contact Vicki Roper by email vicki.roper@derbyshire.gov.uk

We are also recruiting to other positions within our ICT service, to find out more about these opportunities simply click here

Closing date for applications is midnight on 20 March 2024

ICTHoSJan24