Address
Form of work
SalarySunday 25 February 2024
Salary Range
£0 - £0
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working, Job Share
Job Description Summary
.
Job Description
Job Title: Head of Lettings
Location: London
Salary: Competitive package
Hours: Full-time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this opportunity
Our team is looking for a Head of Lettings to head the newly formed Lettings team. If you're looking for a new challenge, then look no further.
Citra Living is an exciting venture for Lloyds Banking Group. Citra builds on the Group’s existing support for the housing market as one of the biggest mortgage lenders to first-time buyers, home movers and private landlords. Since 2018, Lloyds Banking Group has provided almost £40bn of mortgages in the UK and helped one in four first time buyers to get onto the housing ladder. Also, to play to the Group’s Strategy of ‘helping Britain prosper’ through the provisions of quality homes.
Citra works with leading house builders, and other participants, through strategic partnerships to identify sites and support the building of additional housing, with Citra buying elements of these new developments, to be offered as rental homes to Customers.
As well as ensuring continued support for the house building sector this will also help to address the continued increase in demand for rental properties at the same time. The properties, which aim to be accretive to housing stock in the UK, seek to provide a great rental experience for Customers.
This role will give you the scope to set up a team, reporting structures, and ways of working from scratch. Delivering an institutional grade offering to Customers whilst also creating best in class working practices for colleagues and the wider business.
Citra has significant ambitions over the next 5years, with evolution to the product and customer offering as well as size and scale of the business and market we occupy. We're looking for someone who is ambitious as we’re, motivated and driven to deliver exceptional customer service and products to the Customers we serve.
Responsibilities include:
- Leading the lettings operation of the business
- Working with the Citra team and third parties to develop and implement strategies to deliver the business targets
- Be the main point of contact for lettings across the business including the management of third party suppliers
- Be pivotal in the evolution of the Customer and Product offering
- Create and implement best in class business processes, procedures and reporting
- Work with the team to deliver a data led insights to allow informed business decisions
About us
If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to
innovate, explore possibilities, and grow with purpose.
What You'll Need:
Our ideal Head of Lettings must be able to demonstrate the following skills and experience:
- Extensive knowledge of the letting market in the UK
- Best in Class knowledge of the BTR market from an operator/client perspective
- Be an innovative problem solver with a strong team ethic.
- Extensive and in-depth knowledge of Landlord and Tenant legislation in the United Kingdom
- Strong working knowledge of the Building Safety Act and Health & Safety legislation
- Experience of establishing teams, working practices, policies, procedures, and reporting
- Experience of working within a strong governance framework
- Exceptional negotiations skills
It would be desirable if you have knowledge of Shared Ownership products or the affordable housing sector.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
