Head Of Operations

Head of Operations – Primary care setting

• Employer: HCA Healthcare UK, a pioneer in advanced private patient healthcare, offering comprehensive primary and secondary care services across a network of 30+ locations in the UK.
• Location: London, Harley Street GP Practice.
• Hours: Full-time position, requiring 40 hours per week.
• Contract: Permanent
• Salary: Competitive remuneration package commensurate with skills and experience.
• Benefits: Extensive benefits package including private healthcare insurance for you and your family, pension scheme with private contributions, and a range of flexible benefits covering health, financial well-being, and lifestyle preferences such as life insurance and critical illness cover.

Role Overview:

HCA Healthcare UK seeks applications from healthcare operational leaders dedicated to clinical excellence, commercial efficiency, and compassionate primary care provision. You will oversee day-to-day GP Practice operations, personnel management, regulatory compliance, budgeting, and implementation of policies ensuring alignment with HCA Healthcare UK's standards.

As Head of Operations, you will lead a multidisciplinary team including a Practice Manager, Business Development Manager, 8 GPs, administrative staff, and collaborate with clinical governance teams within the HCA group. Your strategic direction will be pivotal in maintaining operational and financial KPIs, with reporting responsibilities to the Chief Commercial Officer, and participation in board meetings. Additional duties include acting as the registered manager for CQC.

This role offers significant scope for innovation and leadership, with your contributions crucial to enhancing performance and ensuring the efficient operation of the practice within the broader HCA Primary Care framework.

Candidate Profile:

We seek a dynamic people manager with deep healthcare sector operational expertise and a proven ability to lead through change. Your understanding of healthcare delivery complexities and dedication to elevating patient care standards will be instrumental in advancing our mission.

What You'll Bring:

• Extensive healthcare operational leadership experience, preferably in general practice.
• Strong communication and presentation skills, with the ability to engage effectively with senior leaders.
• Proven track record in personnel management, including clinicians.
• Knowledge of CQC standards in general practice.
• Firm Understanding of financial P&L's

Why Choose HCA UK?

Established over 50 years ago by Dr. Thomas Frist, HCA is a global leader in healthcare provision. Joining us means becoming part of an esteemed organisation committed to medical innovation and world-class private patient care, supported by cutting-edge technology and advanced therapies. With all our hospitals and GP practices rated as good or outstanding by the CQC, you can be confident in the safety and quality of care provided. We are dedicated to maintaining our position as leaders in private healthcare and continuously strive for excellence.

Diversity and Inclusion:

At HCA UK, we prioritise patients and colleagues alike, fostering an environment of inclusion, compassion, and respect. We believe in celebrating individual differences and creating a truly inclusive workplace where everyone can thrive.

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