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Operational Delivery
Senior leadership
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About the job
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Things you need to know
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Location
About the job
Job summary
Do you have a passion for leading impactful teams?
An inspiring leader is required to help lead all aspects of and implement change across new government Shared Services (Unity Business Services).
We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
Shared Services Strategy for government is a high-reaching and pioneering portfolio redefining the way Shared Services work across government. This role is a key leadership role in a new shared service across His Majesty’s Revenue and Customs (HMRC) & the Department for Transport (DfT).
See what it’s like to work at HMRC:find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Job description
We are seeking an experienced and transformative leader to join our team as the Head of Operations; responsible for leading the DfT Operations team who provide shared services support for the Department of Transport.
In this role you will report into the Deputy Director for DfT Operations, whilst working collaboratively across the operational leadership team to share best practice. You will lead all aspects of the successful delivery of key HR, Payroll, Finance and Procurement processes, ensuring operations align to agreed important metrics and SLAs. You will ensure day-to-day activities run smoothly across the Team, whilst implementing improvements.
As the leader in Swansea, you’ll operate as the single escalation point, championing process enhancements and driving the UBS vision forward!
You will work closely with colleagues across UBS and customers in DfT to align operational services with strategic decisions and realise the benefits within the function. Your leadership will be pivotal in developing our service heads, fostering a culture of continuous improvement, learning, and development.
Responsibilities
- Ensure the effective delivery of HR & Payroll and Finance and Procurement business processes and services to DfT end-users
- Provide strategic management and leadership to the Unity Business Services (DfT) Heads of Service, operating as a single escalation point for complex risks and issues.
- Lead the transformation of UBS (DfT) Operations, championing user experience, ensuring that leaders understand and advocate the Unity Vision.
- Support the Deputy Director of UBS (DfT) Operations in aligning operations with strategic objectives.
- Develop and mentor the Unity Business Services Operations leadership team
- Fully responsible for the wider integration of the Swansea Team into Unity and HMRC.
This role is primarily based in Swansea; however some travel may be required with occasional overnight stays.
Person specification
The Head of Operations is a leadership role responsible for the strategic oversight and management of key operational services within HMRC. The role requires a strategic problem solver with a consistent track record in managing complex operations and delivering high-quality services. The individual will be instrumental in leading change, advocating for standard methodologies, and ensuring that the operational delivery meets the needs of end-users.
Essential Criteria
- Significant experience in leading operations within a large, complex organisation.
- Strong leadership skills with the ability to inspire and motivate teams.
- Excellent communication and partner management abilities.
- Good understanding of shared services technologies, systems and best practice – including experience of Finance / HR systems
- Demonstrated experience in delivering services that meet critical metrics and SLAs.
Desirable Criteria
- Experience in public sector or government operations management.
- A track record of leading successful transformational change.
- Chartered Fellow CIPD qualification or Part/Fully Qualifies accountant (AAT/CIMA/ACCA etc).
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
How To Apply
As part of the application process, you will be asked to complete a name blind CV. Further details around what this will entail are listed on the application form.
Your CV should cover your job history and will be scored against the roles and responsibilities outlined in the advert.
We try to make our application process as straightforward as possible, so we ask for a two-part CV:
- Job History: Please provide your employment history setting out:
- Dates in role (MM/YY – MM/YY).
- Employer.
- Job Title.
- A description of your responsibilities and relevant achievements detailing the ‘what you did’ and ‘how you did it’.
- Detail any key achievements and the impact your work has had.
Tailor this to showcase how your experience aligns with the advertised role and essential criteria.
- Qualifications: List all relevant qualifications required for the role as outlined in the job advert and criteria.
Tips for Applying:
- Be clear, concise, and ensure information is easily digestible.
- Emphasise transferable skills and measurable impacts.
Sift
The sift will be carried out against the CV, with the successful candidates being invited to interview.
Interview
During the panel interview, your experience will be assessed.
Interviews will take place via video link.
We reserve the right to raise the score required at any stage of the process in order to manage numbers.
Interview dates to be confirmed.
A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Eligibility
To check that you are eligible to apply, review this eligibility information.
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible.
Diversity and Inclusion
At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.
For more information on how we make this happen, review this information on our culture and values
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Locations
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
Security Update
For more information on the level of security checks we will carry out, review this information on security checks
Further Information
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.
Duplicate applications for the same vacancy will also be withdrawn.
Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk
Problems during the application process
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact hmrcrecruitment.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.
Please use the subject line to insert appropriate wording e.g. Please re-open my application - 345745 & vacancy closing date 09/04/2024. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.
For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
