AddressHead of Operations (South Region)
Location: Southern Region, splitting your time between our main offices in either Leighton Buzzard or Basingstoke
Our Head of Operations is a senior role in our business, fundamentally you are the driver of success in the South region which encompasses deliver of several multimillion-pound contracts for our clients, predominantly centred around Reactive Repairs and Planned Refurbishment projects in Social Housing environment. Providing the vision, you will lead and motivate your team of circa 100 employees plus sub-contractors, to deliver excellence for our customers over the vast programmes of works and with the support of your Commercial team, manage the P&L to provide a profitable output for the business. A varied and challenging role, working with long-term contracts that offer security and stability.
With overall responsibility for the development, implementation, monitoring and review of the regional strategy, your focus will be to maximise profit growth, through the delivery of right first-time services. To support you, an established Commercial team will manage the regions cost control and your Operational team are set up to deliver a best-in-class customer service whilst ensuring health and safety is at the forefront of everything we do.
To request a detailed recruitment pack. containing additional information for this role, please contact recruitent@novussolutions.co.uk
What’s in it for you?
- Competitive salary & benefits to suit you
- Annual bonus
- Company Car, access to EV salary sacrifice scheme
- 27 Days Hols & BH plus the option to buy or sell holidays
- Company pension scheme – up to 7.5%
- We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more….
An outline of your responsibilities as a Head of Operations
- Drive performance and excellence for our customers, working to service level standards
- Manage the commercials by regularly reviewing P&Land reporting success to board level
- Develops and communicates clear vision and direction and ensures all teams within the region understand the goals and understands contribution
- Develop long-term strategic relationships with your clients
- Provides regular strategic and operational updates to the Board for the areas of responsibility
- Identifies opportunities to expand services to existing clients and presents robust business cases for new work
- Uses networks to identify opportunities with new clients and/or new services, presenting thorough and robust business cases to the Board of Directors
- Ensures that appropriate due diligence is completed aHead of all bids to ensure commercial viability
- Takes ownership for team development and progression within the region, proactively and positively managing talent and succession for the present and future success of the business
About You
As an experienced Head of Operations you will have previously worked in a Senior Leadership role, managing a vast program of works within a Social Housing environment. You will be experienced in providing the vision and direction for your team to deliver excellence within a customer centric environment whilst strategically focusing on the future of your region, their performance and ultimately driving profit through their delivery. You will have strong stakeholder management skills, excellent client relationships skills and a passion for leading people. You will need to hold a Full UK driving licence and the role is subject to a DBS check.
A little bit about us
Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 126-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. Our vision is to be the leader in building and maintenance solutions, delivered with compassion and care for the communities in which we operate
At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply for the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
