- Ensuring compliance and risk mitigation across all employment, GDPR and payroll legislation.
- To have and maintain deep working knowledge of employment law, including ability to understand nuances and where the law doesn’t provide clarity. Able to provide guidance and advice to the team, managers and the P&C Business Partners.
- Able to advise the P&C leadership team and Director of upcoming legislative changes and provide a risk and impact assessment to Ofcom with recommendations for implementation and solutions.
- Case manage complex and/or senior ER matters
- Responsible for Ofcom’s relationship and negotiations with our recognised Trade Union.
- Responsible for our Employee Voice program of work, including colleague forum and working with our D&I team on strong engagement with our colleague networks.
- Working with our L&D team, supporting the development of managers, using ER case data to inform development programs and content
- Relationship management of our external legal services provision
- Responsible for delivery of policy and practices which support managers and colleagues working in the field of distressing content, empowering the safeguarding lead to deliver best in class provision, being a point of escalation and advice.
- Stakeholder engagement at a senior level, representing our people operations work to the organisation.
- Ensuring strong partnerships with key stakeholder groups including, but not limited to, Group Directors, Directors, and others in the Corporate department (ICT, Finance, Facilities, Governance, and Data).
- Member of Ofcom’s Operations Board, representing all P&C matters.
- Responsible for P&C presence (through delegates or personally) on Ofcom’s Security Committee, Data Protection Governance Committee, and Health & Safety Committee.
- Responsible for the production of Board / Exec level papers where they relate to the People Operations work.
- Represent the people operations teams at the P&C leadership team, working well with others in the department where cross team collaboration is key to our overall success.
- To continually be aware of external landscape for people operations, bringing best practice, possible new ways of working and strategic insight to the delivery of our work.
- Responsible for data governance, system security and GDPR compliance
- With the team, using our Workday First approach, delivering on our system and data strategies
- Continually improving system use
- Creating data products which enable our P&C function, and wider organisation to make data based decisions.
- Ensuring all P&C system use is in line with expectations around procurement, security and efficiency.
- With the team, being curious about AI and it’s opportunities and risks for P&C
- Supporting the team with delivery of high-quality customer focused shared service operations.
- Responsible for continuous improvement opportunities, seeking to ensure efficiency, quality, and consistency in service.
- Responsible for the delivery of Ofcom’s payroll services through the payroll team, including all pre and post payroll processes.
- Responsible for all HMRC and pension regulator compliance as it applies to all payroll, pension, and benefits administration.
- Responsible for providing guidance and advice and being a point of escalation for all teams.
- Responsible for wellbeing and pastoral care for the whole People Services team.
- Inspiring all teams to deliver at their best, to be empowered to make their own decisions and to provide career development opportunities for all.
- To create, champion and provide leadership for all projects across the People Services delivery.
- Responsible for supporting stakeholder engagement and influencing at a senior level for the better of the team’s work. This includes Senior Management Team, managers, colleague forum, colleague networks and our union.
- Work with the P&C Leadership Team to ensure we drive consistent and high standards of work across the whole P&C function.
- Ability to work at pace, with flexibility and an ability to combine both proactive planning of work and the need to, at time, be reactive.
- Strong understanding of payroll legislation, employee tax and National Insurance, including the treatment of benefits
- Strong systems capability, with the ability to learn quickly and adapt. Experience of Workday and ServiceNow an advantage
- Experience of complex and senior ER case management
- Experience in Industrial Relations
- Experience of an environment with structured governance processes and protocols
- Experience in operating at a senior level, working with and influencing senior stakeholders
- Attitude of continuous improvement, supportive and welcoming of change
- Drive for high quality delivery
- Strong external network and attitude of continual learning from peers in the industry, bringing that knowledge into Ofcom for the better of our work
We champion flexible working patterns including job shares where we can. Discover more about working at Ofcom at
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