Head Of Service Product Owner

Head of Business Transformation / Product Owner / Service

Birmingham, Bristol, London or Manchester

£92,000 to £102,000

Up to 30% Bonus + Car Allowance

10% Pension + 10x Life Assurance + Private Healthcare

Hybrid working

** Do you have experience in a Service Environment? Do you have experience working within the Utilities, Telecoms, or adjacent sectors? Do you have experience working at a very large scale, in a 24/7 operations environment? **

The Role in a Nutshell

Accountable for accelerating the Business Transformation through defining and shaping the end state for key business processes, platforms and operations for service. Practical experience in Agile methodologies, particularly in the role of a Product Owner and working in, for or around high-performing service teams/operations. Experience in these environments and the drivers of performance are critical.

About the Business

This is a unique opportunity to work for a global brand whose heritage, rich history, and extensive network describe them as one of the most monumental and exciting technology companies in the world that are not afraid to take risks and innovate. Blue sky thinking, with a nothing-off-limits philosophy is the type of atmosphere they promote.

Operating across 150+ countries, with several thousand redeployment opportunities at any one time, this is a business where you will never sit still, (unless you want to of course)!

About this Role

Accountable for accelerating the Business Transformation through defining and shaping the end state for key business processes, platforms and operations for service. The end state will create a simplified, modern, digital-first organisation and this role is key in delivering a simplified organisation (people, systems, process).

As the business transforms its service journeys and processes this role is the voice of Service and aligns the aspirations of the service teams with digital design and delivery. Accountable for the overall investment business case and managing a suite of OKRs that align everyone behind the same ambition.

Skills & Experience Required

• Practical experience in Agile methodologies, particularly in the role of a Product Owner
• Working in, for or around high-performing service teams/operations. Experience in these environments and the drivers of performance are critical
• Strong and demonstrable track record of providing thought leadership in transformation and solving complex business problems
• Ability to create compelling end-state visions, with cross-functional business buy-in and supported by a set of OKRs
• Ability to create a business case for end-state vision, using ambiguous data sets and hypothesis-driven resolutions finding
• Transformative change management: ability to manage, assess impact of and deliver large-scale change in complex, matrixed environments
• Stakeholder influencing & management - Ability to influence change across multiple stakeholders at Director and MD level, inspiring on realising the future state of the organisation and managing the complexity of the stakeholders
• Managing through a matrix of virtual delivery teams/mechanisms to deliver strategic outcomes
• Business Analysis, Business Architecture and Business Process Design expertise

You'll have the following Responsibilities

Defining the end-state

With key stakeholders define the end state vision and define the OKR's and KPI's

Ensuring the end state is understood by tribe/programme delivery teams

Leading on the planning of the program vision and refining the backlog to achieve the end-state vision

Business case definition

Creating and iterating the business case for the Value Stream, defining and prioritising the scope of work of the Tribes integrating customer journey and product

Tracking financial and commercial benefits to the Tribe/programme outcomes. Supporting the delivery team in delivering value and ensuring the business case benefits and other KPI's are unlocked and realised

Program Incremental Planning

Shaping and prioritising the outcomes for Tribes to realise the end state

Working in conjunction with the Tribe lead to define and implement the programme structure and delivery expectations across Product Owners

Program Incremental Planning and co-ordinating for alignment across Tribes. Refining the backlog to align with the delivery of the end state vision and charting out the roadmap. Ensure the backlog is understood across Tribe PO's and continually map the programme objectives for future planning

Facilitating sprint planning, providing guidance and direction in respect of priorities and other areas of clarity where required

Execution

Building, updating and maintaining the backlogs with updates from stakeholders and teams. Prioritising backlog ensuring dependencies are understood across the delivery PO's. Assuring alignment against the overall roadmap

Providing guidance and direction to Product Owners to facilitate the scope of the programme/product & delivery to the customer. Ensuring viable product delivery that meets the customer's needs

Working with the Tribes to flush out each story and outlining acceptance criteria and acceptance tests. When outcomes are delivered ensure they meet the Definition of Done and delivered to quality

Business Readiness

Working with the business area and wider Transformation team to ensure change plans are in place for the business area to adopt the changes. This is done in collaboration with the change practice

Leading inclusively: Inspiring and building trust through self-awareness, honesty and integrity

Owning outcomes: Making the right decisions that benefit the broader organisation

Delivering for the customer: Executing brilliantly on clear priorities that add value to our customers and the wider business

Commercially savvy: Demonstrating strong commercial focus, bringing an external perspective to decision-making

Growth mindset: Experimenting and identifying opportunities for growth for both yourself and the organisation

Building for the future: Building diverse future-ready teams where all individuals can be their best

Benefits

• Up to 30% Bonus
• Car Allowance
• 10% Pension
• 10x Life Assurance
• Private Healthcare
• World-class training and development

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