Head of Support Services - Cloud Insurance Softwar

Head of Support Services - Cloud Insurance Software

Salary: £70k - £100k + Excellent Benefits

Location: London (Remote)

The Client:

Our client is a reputable provider and developer of a Wealth Management Platform serving the financial services sector. They have a diverse clientele spanning the UK and Europe.

The Role:

As an experienced Head of Support Services, youll play a pivotal role in strategic planning, team leadership, and ensuring the highest level of client assistance.

Duties:

-Oversee day-to-day operations, ensuring efficient ticket resolution and providing guidance on complex support cases.
-Develop and execute a comprehensive support strategy aligned with company goals.
-Collaborate with cross-functional teams to ensure customer success and satisfaction.
-Triage incoming tickets, allocate to appropriate personnel, and implement modern practices for scalability.
-Recruit, train, and mentor support specialists, fostering a culture of continuous learning.
-Optimise processes for optimum efficiency and define/tracking key performance indicators (KPIs).

Requirements:

-Proven leadership experience in Support Services in the Insurance Software, preferably cloud based.
-Bachelor's degree in business, Computer Science, or related field.
-Advanced degree is a plus.
-JIRA, JIRA Service Management, Confluence, basic AWS understanding, and experience with multi-tenant and micro-service solutions (beneficial)
-Also, familiarity with low-code/no-code, Agile methodologies, and ITIL qualification (desirable)
-Able to travel within the Eurozone.

Apply now for this exceptional opportunity to contribute to a dynamic team and further enhance your career.

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