Head of Telephony
Up to £35k
Guildford (GU1)
You might be a Receptionist looking to take the next step in your legal career. Or you might be a Head Receptionist looking to work closer to home. If so, our client would be keen to speak to you. They are looking for a Head of Telephony to join their team, managing the telephony operations across their six offices. In this pivotal role, you will oversee a dedicated team, ensuring seamless communication and fostering a culture of excellence in client interactions.
Please note, that whilst you will be based at the Guildford office, you must be prepared to travel between their other offices.
Responsibilities:
- Telephony System Management: Lead the optimisation of Telephony systems and collaborate with IT teams for upgrades.
- Team Leadership: Manage and support telephonists, fostering a positive work environment.
- Training and Development: Develop comprehensive training programs to enhance receptionists' proficiency and client satisfaction.
- Performance Monitoring: Implement metrics to track system performance and generate insightful reports for improvement.
- Client Services Excellence: Ensure consistent delivery of warm, professional client interactions and conduct regular audits to maintain standards.
- Ability to Work Self-Sufficiently: Independently manage telephony operations and prioritise tasks effectively.
Essential Skills and Abilities:
- Experience in a law firm or professional services environment.
- Professional and courteous communication.
- Positive attitude and strong interpersonal skills.
- Organisational prowess and problem-solving abilities.
- Flexibility for travel to various office locations.
If you would like to learn more about this opportunity, contact Matthew Heard for a confidential discussion.
LR Legal is a specialist legal recruitment agency with a reputation based on trust and integrity. We will always ask your permission before sending your CV to any of our clients.
The PQE identified on this advertisement is a guide only and does not preclude applications from those with more or less PQE.
LR Legal Recruitment is operating as an Employment Agency in respect of this vacancy.
We require a lawyer who has gained the necessary experience for the position advertised. The PQE identified on this advertisement is a guide only and does not preclude applications from those with more or less PQE.