AddressCompany information
Valu-Trac was established in 1985. It provides accounting and administrative services to the UK fund industry for over 150 funds and has assets under administration of over £14 billion as at February 2024.
As part of its role as ACD, Valu-Trac provide accounting and administrative services for funds supported by the Fund Operations team.
The Fund Operations team are responsible for the pricing of funds and supporting shareholders through transfer agency activities.
The role
The Head ofTransfer Agency/Transfer Agency Managerwill report to the Head of Fund Operations. The Head ofTransfer Agency/Transfer Agency Manager will be responsible for the Transfer Agency function and management of the Transfer Agency team within Fund Operations.
Their main responsibilities for the role include:
· Assist, design and shape the development of the strategic transfer agency fund model and system implementation and developments
· Management and leadership of the transfer agency team
· Training and development for the transfer agency team
· Ensure completion of key transfer agency processing including:
o Shareholder registration
o Shareholder dealing
o Daily subscription / redemption processing and transfers and switches
o ISA / JISA applications,
o Daily fund net flow calculation (swing pricing, Box management
o Contract note issuance
o Commissions / advisor fees
· Ensure shareholders are supported from all communication types
· Ensuring a good end to end experience for all customers
· Maintaining Key Performance Indicators (KPIs) and Management Information (MI) for transfer agency including consumer duty and ensuring good customer outcomes for the transfer agency function
· Ensuring all shareholder queries are dealt with (phone / email / post)
· Providing vulnerable customer support / screening
· Ensuring effective shareholder documentation management and record keeping
· Complete AML / KYC screening / validation in partnership with the AML team
· Ensure team review KYC / AML, client documentation, gone away clients and ensure shareholder register is kept up to date
· Oversee production of shareholder reporting (statements / transactions / holdings / Distributions etc)
· Complete production of distribution processing (vouchers/payment approval/depositary management)
· Ensure that unclaimed distribution reconciliation are completed
· Support of projects and strategic enhancements for transfer agency
· Support corporate activity: shareholder record on / offboarding
· Design, maintain and oversee a comprehensive system of controls to identify, mitigate and address potential business and operational risks.
Key skills/attributes:
The successful candidate will have:
· Previous experience in a similar role
· Experienced in transfer agency and delivering change and transformation
· Proven leadership and management skills
· Strong creative and analytical thinking
· Strong interpersonal skills
· Diversity of thought, complementary skills and capabilities
· Ability to work to tight deadlines
· Ability to work collaboratively with internal and external stakeholders
Role and responsibilities
· Management and training
· Integrity and knowledge
· Communication
· Problem solving
Experience and qualifications
· 10+ years experience in a transfer agency environment
· Experience of managing and leading a team
· Experience of producing and maintaining operational process documentation.
Job Type: Full-time
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Fochabers
Reference ID: VT2902
