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SalaryWorking from our Emergency Operations Centre you will be the first line of support for people calling 111 or 999 who need help or advice. This is an incredibly rewarding role that allows you to really make a difference to our callers lives.
You do not need to have previous experience in health care, we are looking for qualities that ensure our staff are excellent communicators, able to remain calm and have the personal resilience to work in a high-pressured environment to deliver safe and effective care.
Once training is completed, you will join the team full time working shifts on a rota which will include days nights weekends and bank holidays. Applicants will need to be at least 18 years old due to the night working element of the role.
The role attracts an unsocial hours allowance which could potentially increase the salary to £25k per annum.
Please note that successful applicants will be working for the Isle of Wight NHS Trust but calls may be taken in collaboration with other local ambulance services.
If you have any additional queries about this role please contact iownt.Ambulance-hdm@nhs.net or the Hub Duty Manager on 01983 232232
Apply to be part of our team today.
Health Advisors are responsible for providing efficient management of emergency, urgent and non-urgent calls from patients and healthcare professionals. This will involve triaging patients using the National Clinical Decision Support system appropriately to direct the patient to the correct service.
The comprehensive training and mentoring programme will equip you with valuable skills for the 111/999 Health Advisor role. There will be 3 - 4 weeks classroom-based training to include using the Pathways Clinical support system, communication and negotiating skills. The Pathways course includes 3 assessments which must all be passed to progress on to the next stage. You must attend every training day. The classroom based training will be followed by mentoring for approximately 5 weeks before returning to the classroom for 2 days with a final assessment before sign off as a qualified Health Advisor.
We are passionate about providing excellent CARE, which is why our values are Compassion, Accountable, Respect and Everyone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.
We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.
Why not come and see for yourself the CARE we give to our patients and staff.
The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users.
Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust’s beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.
Our 2020-2025 strategy sets out to ensure that we continue to be a provider of excellent and compassionate care. As part of this strategy, we are proactively taking steps to ensure that we recruit and retain the highest quality of talent to provide CARE and we would welcome applications from under-represented groups to ensure our Trust is an inclusive and diverse employer.
Job Purpose
To provide efficient management of calls from patients and healthcare professionals with emergency, urgent and non-urgent healthcare needs.
This will involve triaging patients using the Clinical Decision Support system appropriately to direct the patient to the correct service.
Job Statement
- To work as an integral part of the Integrated Urgent Care Team actively contributing to service improvements where appropriate.
- To have knowledge of facts, principles, processes and general concepts to carry out a range of duties.
- Receive requests for assistance, treatment or care from the public, healthcare practitioners and/or other professionals.
- Interact with individuals using telecommunications, answering the calls in an efficient and courteous manner using organisational standards and protocols. Triaging patient calls using the appropriate Clinical Decision Support System ( CDSS).
- Accurately record, check or amend details on the call logging computer system.
- Communicate effectively in a healthcare environment with colleagues as well as callers to the IUC/NHS 111 and 999 services
- Deal with direct requests for assistance, care or treatment using existing protocols and/or guidelines, by signposting patients to the appropriate care/service.
- Take appropriate action based on information received and disposition arrived at from CDSS
- Appropriately respond to significant changes in a patient’s condition and involve recognition and response to emergency situations
- Support the safeguarding of individuals as per local protocols and standards in ways which support rights, inclusion and wellbeing of individuals to keep themselves safe.
- Actively contribute to service improvements where appropriate
- Undertake coaching or mentoring with new healthcare advisors to support them and their use of CDSS and assisting new members of staff.
