Health Clinics Accounts Support Administrator

Job Description:

Health Clinics Accounts Support Administrator

Bupa Place Salford Quays M50 3SP

Hybrid

Permanent

£24,000 & fantastic benefits

Full time 37. 5

Here you'll be welcomed. We chion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

Role Overview

As a Health Clinics Accounts Support Administrator you'll create, manage, and maintain account records across multiple systems. Whether it's supporting internal teams or assisting external clients, you'll be the main contact for account queries. You'll also work closely with the sales team, ensuring accounts are acquired, managed, and retained.

What you'll do:

• To create, administer and maintain all account records across multiple systems.
• Update relevant systems, ensuring all areas of the business are able to view current information.
• Complete and assist colleagues across departments in the resolution of all account queries.
• Liaise with internal departments of Bupa and external providers.
• To develop and maintain an up-to-date and accurate knowledge of appropriate Bupa products, policies and processes in order to ensure that all queries are answered accurately.
• To use verbal and written communication to obtain/give further information to member/client or internal departments on group queries.
• To be an active participant of the team by sharing skills and knowledge with other team members and to develop team and individual performance by acting as mentor in area of expertise.
• To liaise with Sales and to maximise opportunities for B2B Client acquisition and retention
• To raise and support IT with system development requests.
• The managing of busy mailboxes effectively, and within set SLA.

What you'll bring:

• Advanced PC skills including Microsoft Excel, Word
• Well organised, flexible and adaptable
• Team orientated
• Customer Service experience

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you've found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn't where you've been.

This is where you're going.

This is what we have belief in.

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