Scale 3 - Customer Support Administrator

An opportunity has arisen for the Customer Support Administrator within the IT Services department at Cheshire Constabulary.
The successful candidate must have excellent team working skills, but also must be able to work independently, prioritising their own workload and maintaining a high standard.
IT experience is preferred but not essential.
This is permanent role on a Scale 3 position with a salary of £23,121.
This position is a first point of contact with Police Officers and Staff visiting the department with service issues and general queries.
The Customer Support Administrator Role is a 'non-technical' role, which involves primarily dealing with Customers to ensure they can use the correct equipment they are given, and deal with day-to-day routine queries. The role requires the successful candidate to receive and issue devices to customers over the desk, running through a short familiarization package for a customer unfamiliar with a new piece of equipment.
Training will be provided to the successful candidate on a 1-2-1 basis over a period of weeks.
Cheshire Constabulary is fully supportive of diversity, equality and inclusion and strives to employ a workforce which is representative of the community it serves.
Applications are welcomed from all underrepresented groups and support will be made available throughout the recruitment process for all applicants. Under-represented groups include:

• People of ethnic minority
• Individuals who identify as having a visible or invisible disability
• Gender in relation to female representation for PC entry routes
• Gender in relation to male representation for Staff entry routes
• Lesbian, Gay, Bisexual, Transgender + (LGBT+)

FOR POLICE OFFICER RECRUITMENT ONLY : The Constabulary recognises that some may possess additional skills such as fluency in other languages; if you have such a skill and are willing to be contacted about this potentially being considered in relation to deployment and posting decisions, please highlight this in the application. Please note that any posting decision will be made by the organisation as is its prerogative however in circumstances where there is a cultural-competence/skill that may also enhance the Constabulary's service to its communities then in consultation with an individual and their consent then a posting may be agreed accordingly.
If you have any queries in relation to diversity, equality and inclusion or have a request for any additional support you may need, please email Wellbeing.Engagement.Inclusion@cheshire.police.uk